Storing Phone Number/Cancelling Storage when You Won't Use Your Mobile Phone for a Long Period (Working or Studying Overseas, Etc.)

<End of Application Period for Phone Number Storage (FOMA) and Mail Address Storage (i-mode)>
We have stopped accepting new applications on Monday, September 30, 2019.
Applications for Phone Number Storage (5G), Phone Number Storage (Xi) and Mail Address Storage (sp-mode) are accepted.

  • If you have been using Phone Number Storage (FOMA) or Mail Address Storage (i-mode) since Monday, September 30, 2019 or earlier, you can continue to use FOMA (if you are canceling Phone Number Storage) or i-mode (if you are canceling Mail Address Storage) on and after Tuesday, October 1, 2019.

If you will not use your mobile phone for an extended period of time because you will, for example, work or study overseas, you can store the phone number and mail address (sp-mode) you are using for the 5G/Xi service for up to 3 years, and then resume use after, for example, you return to Japan.

5G Xi "crossy"

Application Conditions

  • Applications for this service will not be accepted from subscribers to the following:
    FOMA services, data communications dedicated plans, Ubiquitous plans, billing plans requiring a subscription to Share pack

Storing Phone Number

Items required

  • Contract handling fee
    ¥1,100 (incl. tax)

None

  • Personal information such as your name and date of birth will be verified to confirm that you are the subscriber.
  • If a representative applies on behalf of an organization or other individual (application by proxy), the representative may need to present proof of identity.

Confirmation of Documents Verifying Identity

Charges

Handling fee

¥1,100 (incl. tax)

  • A handling fee will be included on your bill the following month.

Monthly charges

Table of monthly charges
Phone Number Storage ¥440 (incl. tax)
Mail Address Storage ¥110 (incl. tax)
  • The various discount services are not applicable. Only e-billing is applicable.
When you have outstanding installment payments

If you store the phone number, you will still be required to pay the installment payments.

Universal service system

You will be billed a universal service charge each month based on the number of phone numbers you use.

Application procedure

You can apply by PC, phone, or at a docomo Shop/d garden.
You may not be able to apply through docomo Online if your line is the main line of the Family Discount group or for other reasons. In such cases, please apply by phone or at a docomo Shop.

PC

You can apply from (docomo Online Application). The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • When accessing from a PC, a d ACCOUNT is required.
  • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *1

Phone

  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
  • For inquiries from overseas, see Inquiries.
Business hours :
9 a.m. to 8 p.m.

docomo Shop
/d garden
docomo Shop/d garden

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

When Cancelling Phone Number Storage

Items required

  • Contract handling fee : Free

None

  • Personal information such as your name and date of birth will be verified to confirm that you are the subscriber.
  • If applying under the name of a corporation or as a representative, identification documents of the person visiting the shop may be required.

Confirmation of Documents Verifying Identity

Charges

Handling fee

Free

Application procedure

You can apply by phone or at a docomo Shop/d garden.

Phone

  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Shop
/d garden
docomo Shop/d garden

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop

Notes on Procedures

[Phone Number Storage]

  • If the FOMA service is discontinued while you are using Phone Number Storage, your FOMA subscription will be canceled even if you are using Phone Number Storage, resulting in a loss of stored phone numbers and email addresses.
  • Phone Number Storage requires a handling fee of ¥1,100 (incl. tax) when you apply for it and each handling fee of ¥440 (incl. tax)/month during storage and ¥110 (incl. tax)/month for Mail Address Storage will be required.
  • The period for Phone Number Storage and Mail Address Storage is 3 years from the 1st of the month following the month of application. After the period of Phone Number Storage expires, your 5G/Xi/FOMA subscription will be cancelled on the 1st of the month following the month the period expired.
  • If you are subscribed to a billing plan/discount service with a fixed period subscription, your Phone Number Storage subscription will be changed to a fixed period subscription.
  • If there are remaining installment payments of an individual credit purchase brokerage contract/installment sale contract during use of Phone Number Storage, you will still be required to pay the installment payments.
  • Mobile Device Protection & Delivery Service, Mobile Device Protection Service, Mobile Device Protection Service for iPhone & iPad, or docomo Pet Insurance will be cancelled if you apply for Phone Number Storage.
  • As a rule, all of the discount services and various other services will be cancelled when you apply for Phone Number Storage.
  • When you cancel Phone Number Storage, you can select from the billing plans and Packet Packs/packet flat-rate services*2. If we have stopped accepting new applications for the billing plan and Packet Pack/packet flat-rate service you are subscribed to when you cancel Phone Number Storage, you can apply for the same billing plan and Packet Pack/packet flat-rate service*2 as long as you were subscribed to them when applying for Phone Number Storage. However, you will not be able to apply for billing plans or the Packet Pack/packet flat-rate services that have been discontinued while you were using Phone Number Storage, nor will you be able to apply for discount services (excluding fixed period discount services subscriptions) and other services for which new applications are no longer accepted. If the FOMA service is discontinued while you are using Phone Number Storage, your FOMA subscription will be canceled, and you will not be able to apply for any of the billing plans or Packet Pack/packet flat-rate services related to FOMA.
    1. Except for 5G Data Plus, data communications dedicated plans, Ubiquitous plans, IoT plans, Data plans, Device Plus, Data Plus and 2in1 (including B number subscription).
  • If you apply for Phone Number Storage (regardless of whether the mail address will be stored), all cloud data will be deleted and cannot be restored.
  • Store the docomo UIM Card you are currently using in a safe place because it can be used again after you cancel Phone Number Storage. If the card is lost, etc., it will need to be reissued and a handling fee of ¥2,200 (incl. tax) will be required.
  • If you wish to continue using d ACCOUNT compatible services during use of Phone Number Storage, you need to register your email address (excludes an email address for docomo mail) for contact*3 or a trusted device*4 using the two-step authentication on your d ACCOUNT/Business d ACCOUNT. If you apply Phone Number Storage without registering the information, you will not be able to use d ACCOUNT compatible services while Phone Number Storage is active.
    1. If your email address (excluding email addresses for docomo mail) for contact is registered but not specified as the Security Code notification destination, you will not receive a security code and will therefore be unable to use d ACCOUNT compatible services.
    2. Your trusted device will be unregistered by clearing the browser cache. This prompts two-step authentication, which may prevent you from using d ACCOUNT compatible services. It is recommended that you register multiple devices with the d ACCOUNT settings app installed as trusted devices. However, some d ACCOUNT compatible services, such as online procedures, require two-step authentication even if the trusted device is already registered.

[Mail Address Storage]

  • If you wish to store your mail address, you need to apply for Mail Address Storage at the same time as applying for Phone Number Storage. It is not possible to only apply for Mail Address Storage or apply for Mail Address Storage for i-mode.
  • If Mail Address Storage is cancelled during the use of Phone Number Storage, you will not be able to reuse the mail address you used at the time of application for Mail Address Storage even if you apply to resume i-mode or sp-mode when you cancel Phone Number Storage.

[Billing plans and discount services]

  • The flat-rate charges of billing plans, flat-rate services, and other services are not calculated on a per diem basis but are billed for the full month (except for the ISP service).
  • Discount services will not be applied to the monthly charges for Phone Number Storage and Mail Address Storage.
  • The discount for Family Discount, Office Discount, or Business Discount is not applicable during use of Phone Number Storage but the discount is counted for the number of lines within the discount group.
  • Minna DOCOMO Wari is not counted for the number of lines within the discount group for the month if Phone Number Storage is used from the first day through the last day of the month during the Phone Number Storage subscription period.
  • When canceling Phone Number Storage, you cannot select Zutto DOCOMO Wari Course or Free Course.

[Other services]

  • Even during the use of Phone Number Storage, the following services can continue to be used.
    docomo Hikari, d CARD/d CARD GOLD*5, d POINT CLUB*5, docomo Business Members*5, My docomo*5
    1. Restrictions apply to some of the available services.
  • If the period for Phone Number Storage of the mobile phone line paired with docomo Hikari expires and your 5G/Xi/FOMA subscription is cancelled, the payment method of charges related to docomo Hikari will be automatically changed to paying by bill.
  • Some services will not be calculated on a per diem, regardless of the number of days of use up until Phone Number Storage is used.
  • Even during the use of Phone Number Storage, d CARD or d CARD GOLD can be used but as a rule it cannot be used with Osaifu-Keitai. However, if the iD card information in the mobile phone is not deleted, d-Barai (iD) or d CARD (iD) can still be used and usage charges will be incurred. If you will not use d-Barai (iD) or d CARD (iD), perform a full format of the IC card in the mobile phone.

  • Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2022 Apple Inc. All rights reserved.
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