Changing Subscription Information
Changing Your Registered Information (Address, Name, etc.)
Changing Your Address
Learn how to change your address or the postal address for sending your bill and other documents due to moving, etc.
Changing The Name of the Subscriber
Refer to the following to see required documents for changing the name of the subscriber of a mobile phone or docomo Hikari, and services that can be transferred to a family member or a third party.
Changing Your Name/Company Name
Refer to the following to see documents and other items necessary for changing your name or company name, and notes.
Registering User Information
Information on how to register and change the main user of the mobile phone.
Suspending/Resuming Service Due to Loss or Theft
Learn what to do when you need to suspend or resume service if your mobile phone is lost or stolen.
Storing Phone Number/Cancelling Storage when You Won't Use Your Mobile Phone for a Long Period (Working or Studying Overseas, Etc.)
If you will not use your mobile phone for an extended period of time because you will work or study overseas, etc., you can apply to have your phone number stored.
Cancelling Your Subscription
Cancellation Within Eight Days
Information on the procedure to cancel your subscription within eight days.
Subscription Inheritance or Cancellation Due to Death of Service Subscriber
Information on procedures for inheriting or cancelling the subscription of a deceased customer.
Cancelling Your Mobile Phone Subscription
Refer to the following to see procedures for canceling your subscription, items required, and notes.
Procedures for Subscription Cancellation with Mobile Number Portability (MNP)
Refer to the following to see procedures for canceling your subscription with MNP, fees, and notes.
Cancelling docomo Hikari
Refer to the following to see items required for canceling docomo Hikari, fees, and notes.