Waiver of home denwa Number Change Handling Fee

In cases where you have been a victim of, or are at risk of, crimes such as communication fraud, the contract handling fee for changing your home denwa phone number will be waived upon your request.

Waiver of home denwa Number Change Handling Fee Table
Subject Applicable conditions Reception/Application Start Date
home denwa number change handling fee Change of phone number in cases where you have been a victim of, or are at risk of, crimes such as communication fraud. *1 Friday, February 24, 2023
  1. You may be asked to submit documents indicating that you have been a victim of or are at risk of such crimes.
  • Installation charges for caller ID display and number request service remain free.

home denwa

You can even use your home phone through DOCOMO!

  • This service is unavailable in some areas. For service areas, refer to "Service Areas (in Japanese only)".
  • To use home denwa, you are required to subscribe to home denwa Light or home denwa Basic, purchase HP01, and prepare a home phone.
  • In addition to basic charges, you will be charged for voice calls, device cost, and an administrative service fee (¥2,200 incl. tax). For Mobile Number Portability (MNP), there will be an additional charge for a number retention registration fee (¥2,200 incl. tax).
  • Depending on line conditions and facilities, call quality may be degraded, or you may be unable to make a call.
  • The 070, 080, or 090 numbers are used to make calls to emergency numbers.
  • You may not apply for use at an address other than the subscriber's address. (This does not apply to subscriptions made under the name of a corporation.)

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  • Service applications are not accepted at some mass retailers.
    For details, please contact your nearest shop.

What is home denwa?

This home phone service allows you to use a home phone number starting with an area code through DOCOMO's mobile network. You can start using the service with ease just by connecting your home phone to home denwa HP01. There is no need for any installation work.

POINT 1: Easy to set up

Just connect your home phone to home denwa HP01 to start the service.

POINT 2: There is no need to change your home phone and number *2

You can use your current home phone number that starts with an area code.*2

  1. Only numbers issued for NTT East/West subscriber phones (including ISDN) can be used (includes numbers carried over from DOCOMO to another carrier with Mobile Number Portability (MNP)). Hikari denwa numbers cannot be used. It takes about 1 to 2 weeks before you can use the service. You will not be able to use telephone line services provided by other companies.
    For details on subscriber phones (including ISDN), please contact NTT East at 0120-116-000 or NTT West at 0800-2000116 (9:00 a.m. to 5:00 p.m., excluding New Year's holidays).

Flow to Start Use

After applying for the home denwa plan and receiving home denwa HP01, you can begin using the service by following these three easy steps!

STEP1 Remove the phone line from the wall, STEP 2 Insert the SIM card to home denwa HP01 and connect the phone line to it, STEP3  Turn on home denwa HP01STEP1 Remove the phone line from the wall, STEP 2 Insert the SIM card to home denwa HP01 and connect the phone line to it, STEP3  Turn on home denwa HP01

How to Use

The following is a guide to making calls to different destinations and additional functions.

  • FAX
  • Dialing during calls
  • Call Forwarding
  • Displaying the caller's number
  • Number requests
  • Nuisance Call Blocking Service

Notes on Use

The following page contains information on notes when making emergency calls to numbers like 110 and 119 and information on numbers that cannot be dialed.

Items to Check Before Purchasing and Applying

The following page will inform you of what you need to check before purchasing a home denwa device and applying for the service, as well as what you need to prepare for the procedure.

  • Service applications are not accepted at some mass retailers.
    For details, please contact your nearest shop.

Charges / Discount Service

Monthly charges for home denwa

There are two home denwa plans: home denwa Light and home denwa Basic.

home denwa Light

The monthly charge is ¥1,078 (incl. tax).
With home denwa Set Wari*3 applied, the monthly charge is discounted by ¥528 (incl. tax) for a change of ¥550 (incl. tax) per month.
Voice calls between family members*4 are free.

home denwa Basic

The monthly charge is ¥2,178 (incl. tax).
With home denwa Set Wari*3 applied, the monthly charge is discounted by ¥528 (incl. tax) for a change of ¥1,650 (incl. tax) per month.
In addition to voice calls between family members*4, ¥550 (incl. tax) worth of voice calls per month can be made for free.
All additional functions can also be used without additional charges.

  1. You will receive a discount of ¥528 (incl. tax) from your monthly charge for home denwa when there is a line in your Family Discount group that is subscribed to eximo, irumo (excluding 0.5GB), 5G Gigaho Premier, 5G Gigaho, 5G Gigalight, Gigaho Premier, Gigaho, Gigalight, Hajimete Sumaho Plan, U15 Hajimete Sumaho Plan, ahamo, home 5G Plan. (For Gigaho or Gigalight, this discount is applicable to customers who subscribed on or after October 1, 2019.)
  2. Family indicates within the same Family Discount group.
  • The cost of the designated device is charged separately.
  • An administrative service fee is incurred for applications at shops.

Discount service

home denwa Set Wari

If you are subscribed to a DOCOMO smartphone or home router home 5G, home denwa Set Wari is applied when using home denwa.

Home Phone Service Compatible Product

home denwa HP01

home denwa HP01

The following page introduces HP01, which features a compact and friendly design that will blend in with your interior.

Service Areas

The following page indicates the home denwa service areas.

What's New

Starting Monday, January 29, 2024, we will change the sender address of the emails we send to your d ACCOUNT/business d ACCOUNT contact email address.
The sender email address after the change: @wdy.docomo.ne.jp
Please change your domain settings so that you can receive emails from us.

How to Reserve and Apply

You can reserve at a nearby docomo Shop/d garden. Business hours differ by shop. See the pages of individual shops for details.

  • The service is unavailable in some areas. For details, refer to "Service Areas" (in Japanese only)

New windowSearch for docomo Shop/d garden

  • Service applications are not accepted at some mass retailers.
    For details, please contact your nearest shop.

Contact Us

docomo Shop/d garden

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.

Inquiries by Phone

open all year round

From DOCOMO mobile Phones

15770

Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m.

  • Only from a DOCOMO mobile phone or DOCOMO Smartphone.

From landline phones etc.

0120-005-250
Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m.

  • May not be accessible from some IP phones.
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