Disclosure Request Procedures for Records on Third Party Provisions concerning Personal Data

1. Disclosure of Records on Third Party Provisions by Telecommunications Businesses

  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "DOCOMO information Center." In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Fees for disclosure procedures will be JPY 440 (incl. tax) per service subject to disclosure per customer number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response (for standard sized mail up to 25g: JPY 404) (incl. tax) will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, JPY1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. If any of the below items apply, DOCOMO may not disclose all or a part of the records provided to third parties regarding such request. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof (in such instance, no payment of fees will be required):
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.
  3. The requests of (1) above regarding the domestic roaming service and the FOMA specific connection agreement or the Xi specific connection agreement or the 5G specific connection agreement that are provided by DOCOMO will be as follows:
    1. Requests regarding the domestic roaming service provided by DOCOMO will be handled by the telecommunications vendor that has executed a roaming agreement with DOCOMO; and
    2. Requests regarding the FOMA specific connection agreement or the Xi specific connection agreement or the 5G specific connection agreement that is provided by DOCOMO will be handled by the contracting vendor (specific connection vendor) applied for by the customer.

2. Disclosure of Records on Third Party Provisions by Credit Businesses

  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "dCARD Center." In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable). Furthermore, please be advised that if the content of the response contains the card number information, we will not be able to provide a response by electromagnetic recorded media.
    4. Fees concerning disclosure
      Currently, there are no fees. (Changes thereto will be announced in advance.) In addition, if a response by electromagnetic records is requested, JPY1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. If any of the below items apply, DOCOMO may not disclose all or a part of the records provided to third parties regarding such request. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof (in such instance, no payment of fees will be required):
    • If the address provided in the Application, the address provided in the identity verification document and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person or a third party's life, body, property or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

3. Disclosure of Records on Third Party Provisions by Electricity Businesses

  1. If there is a request for disclosure of the records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "DOCOMO Information Center." In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Fees for disclosure procedures will be JPY 440 (incl. tax) per service subject to disclosure per customer number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response (for standard sized mail up to 25g: JPY 404) (incl. tax) will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, JPY1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. DOCOMO may not disclose all or a part of the records provided to third parties regarding such request if any of the below applies. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof. (In such instance, the fee is not required to be paid.):
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

PDF Downloads

Please use the links below to download the records on third party provisions disclosure application form.

Telecommunications businesses
PDFRecords on Third Party Provisions Disclosure Application (for Telecommunications Businesses) [PDF format:1.7MB] (in Japanese only)

Credit card businesses, etc.
PDFRecords on Third Party Provisions Disclosure Application (for Credit Card Businesses) [PDF format:339KB] (in Japanese only)

Electricity businesses
PDFRecords on Third Party Provisions Disclosure Application (for Electricity Businesses) [PDF format:1.5MB] (in Japanese only)


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