Disclosure Request Procedures for Records on Third Party Provisions concerning Personal Data

1. Disclosure of Records on Third Party Provisions by Telecommunications Businesses

  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "DOCOMO information Center." In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Fees for disclosure procedures will be ¥440 (incl. tax) per service subject to disclosure per telephone number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response (for standard sized mail up to 25g: ¥404) (incl. tax) will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. If any of the below items apply, DOCOMO may not disclose all or a part of the records provided to third parties regarding such request. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof (in such instance, no payment of fees will be required):
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.
  3. The requests of (1) above regarding the domestic roaming service and the FOMA specific connection agreement or the Xi specific connection agreement or the 5G specific connection agreement that are provided by DOCOMO will be as follows:
    1. Requests regarding the domestic roaming service provided by DOCOMO will be handled by the telecommunications vendor that has executed a roaming agreement with DOCOMO; and
    2. Requests regarding the FOMA specific connection agreement or the Xi specific connection agreement or the 5G specific connection agreement that is provided by DOCOMO will be handled by the contracting vendor (specific connection vendor) applied for by the customer.

2. Disclosure of Records on Third Party Provisions by Credit Businesses

  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "dCARD Center." In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable). Furthermore, please be advised that if the content of the response contains the card number information, we will not be able to provide a response by electromagnetic recorded media.
    4. Fees concerning disclosure
      Currently, there are no fees. (Changes thereto will be announced in advance.) In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. If any of the below items apply, DOCOMO may not disclose all or a part of the records provided to third parties regarding such request. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof (in such instance, no payment of fees will be required):
    • If the address provided in the Application, the address provided in the identity verification document and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person or a third party's life, body, property or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

3. Disclosure of Records on Third Party Provisions by Financial Businesses, etc.

[Insurance-related Services]

  • Please inquire directly with the relevant contracting bank for inquiries regarding disclosures and corrections concerning the lending service agreement.
  • In the warranty-related services, please inquire with the below DOCOMO Lending Platform; Inquiries Center for inquiries regarding disclosures, etc. concerning information of a party to an indemnity agreement.
    <DOCOMO Lending Platform: Inquiries Center>
    Contact information: 0120-446-360 (toll free)
    Hours of operation: 9:30 a.m. to 5 p.m. (except Saturdays, Sundays, holidays, and end/beginning of year holidays)
  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures.
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "DOCOMO Lending Platform: Inquiries Center." In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      DOCOMO Lending Platform: Inquiries Center
      1F DOCOMO Hokkaido Building Nishi-kan
      14-6 Kitaichijonishi, Chuo-ku, Sapporo-City, Hokkaido 060-0001
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Currently, there are no fees. (Changes thereto will be announced in advance.)
  2. DOCOMO may not disclose all or a part of the records provided to third parties regarding such request if any of the below applies. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof.
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

[d Smartphone Loan service]

  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures.
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "d Smartphone Loan Center: Information Disclosure Application Desk (see the contact information below)" In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC.: Administrative Center
      PO Box 1126
      Sunshine 60 Post Office
      3-1-1 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-8789
      <Contact information>
      d Smartphone Loan Center: Information Disclosure Application Desk
      Contact information: 0120-822-360 (toll free)
      Hours of operation: 10 a.m. to 8 p.m. (open all year round)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Generally, there are no disclosure fees.
      • However, you may be billed for the actual expenses (equivalent to the expenses for the electromagnetic storage media, etc.) according to the disclosure frequency or billing content.
  2. DOCOMO may not disclose all or a part of the records provided to third parties regarding such request if any of the below applies. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof.
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

[d-Barai]

  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures.
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the specified address.
      Application forms can be ordered by calling "d-Barai Inquiry Dial".
      <Contact information>
      d-Barai Inquiry Dial 0120-613-360 (toll free)
      Hours of operation: 24 hours (open all year round)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Generally, there are no disclosure fees.
      • However, you may be billed for the actual expenses (equivalent to the expenses for the electromagnetic storage media, etc.) according to the disclosure frequency or billing content.
  2. DOCOMO may not disclose all or a part of the records provided to third parties regarding such request if any of the below applies. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof.
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

4. Disclosure of Records on Third Party Provisions by Electricity Businesses

  1. If there is a request for disclosure of the records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "DOCOMO Information Center." In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Fees for disclosure procedures will be ¥440 (incl. tax) per service subject to disclosure per customer number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response (for standard sized mail up to 25g: ¥404 (incl. tax) will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. DOCOMO may not disclose all or a part of the records provided to third parties regarding such request if any of the below applies. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof. (In such instance, the fee is not required to be paid.):
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

5. Disclosure of Records on Third Party Provisions by Hikari TV and ISP Plala Services

DOCOMO sets forth the following procedures for Hikari TV and ISP Plala subscriptions made on or before June 30, 2022.

  1. If there is a request for disclosure of records on third party provisions concerning the personal data of the person, DOCOMO will respond without delay thereto, and sets forth the following procedures. For inquiries regarding the procedures, go to New windowhttps://www.hikaritv.net/support/ (in Japanese only) for Hikari TV or New windowhttps://www.plala.or.jp/support/ (in Japanese only) for ISP Plala.
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Personal Information or Records on Third Party Provisions Disclosure Application (for Hikari TV and ISP Plala services)" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. You can request the application form from the pages above. In addition, it can be downloaded from the website. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees concerning disclosure
      Fees for disclosure procedures will be ¥440 (incl. tax) per service subject to disclosure per customer number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response (for standard sized mail up to 25g: ¥404) (incl. tax) will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. DOCOMO may not disclose all or a part of the records provided to third parties regarding such request if any of the below applies. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof. (In such instance, the fee is not required to be paid.):
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.

6. Disclosure and/or Corrections of Personal Data Retained by OCN and goo Services, etc.

  1. If DOCOMO receives a request for disclosure of retained personal data concerning the person's retained personal data, DOCOMO will respond promptly and set forth the following procedures. For inquiries regarding the procedures, please visit the following URL.
    New windowhttps://support.ocn.ne.jp/personal/inquiry/input/pid2200001vsl (in Japanese only)
    1. Application method (Applications will be accepted by mail.)
      After filling in all of the prescribed matters in the "Personal Information Disclosure Application (for OCN and goo Services, etc.)," (hereinafter referred to as the "Application") please enclose the identity verification documents and send them to the mailing address below. The Application is available from the customer service desk linked above. It is also available for download from our website. In addition, please write "Application enclosed" in red on the envelope.
      <Mailing address>
      Mail Reception Desk of "Application for Disclosure of Customer Information Regarding OCN and goo Services, etc."
      NTT DOCOMO, INC.
      Otemachi First Square (East Tower), 1-5-1 Otemachi, Chiyoda-ku, Tokyo 100-0004
    2. Please enclose identity verification documents specified by DOCOMO when applying.
    3. Responses from DOCOMO will be sent to the subscriber (the subscriber's address) by registered mail (no forwarding required).
    4. Fees for disclosure procedures will be ¥440 (incl. tax) per service subject to disclosure per telephone number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response (for standard-sized mail up to 25g: ¥404) (incl. tax) will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per recording media, as the actual cost for the recording media, will be billed.
  2. If any of the following applies, DOCOMO may not disclose all or a part of the Retained Personal Data relating to such request. If DOCOMO decides not to disclose the information, it will notify to that effect and state the reason (in which case no fee will be required):
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If the prescribed Application document is deficient;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is a risk of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is a risk of causing significant hindrance to the proper conduct of DOCOMO's business; or
    • If it will breach other laws or regulations.
  3. If DOCOMO receives a request for correction (correction, amendment, deletion, cessation of use, or cessation of disclosure to third parties) of retained personal data concerning the person's retained personal data, DOCOMO will promptly investigate. In such cases, if the content of the retained personal data regarding such request are not true or if otherwise the handling of such retained personal data is found to be inappropriate, the corrections will be made promptly. (Please contact us at the URL below to make a request for correction, etc.)
    New windowhttps://support.ocn.ne.jp/personal/inquiry/input/pid2200001vsl (in Japanese only)
    Please note that even if there is a request for corrections, DOCOMO may not make the corrections for all or a part of the retained personal data related to such request based on the provisions of the laws and regulations, etc.
  4. If DOCOMO is requested to report the purpose of use of personal data, DOCOMO will proceed as set forth in the following URL.
    New windowhttps://support.ocn.ne.jp/personal/inquiry/input/pid2200001vsl (in Japanese only)

PDF Downloads

Please use the links below to download the records on third party provisions disclosure application form.

Telecommunications businesses
PDFRecords on Third Party Provisions Disclosure Application (for Telecommunications Businesses) (in Japanese only)

Credit card businesses, etc.
PDFRecords on Third Party Provisions Disclosure Application (for Credit Card Businesses) (in Japanese only)

Financial businesses, etc.
PDFRecords on Third Party Provisions Disclosure Application (for Warranty-related Services) (in Japanese only)
PDFRecords on Third Party Provisions Disclosure Application (for d Smartphone Loan) (in Japanese only)

Electricity businesses
PDFPersonal Information and Records on Third Party Provisions Disclosure Application (for Electricity Businesses) (in Japanese only)

Hikari TV and ISP Plala Service
PDFPersonal Information or Records on Third Party Provisions Disclosure Application (in Japanese only)

OCN and goo Services, etc
PDFPersonal Information Disclosure Application (in Japanese only)


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