Claim Procedures regarding Retained Personal Data, etc.

DOCOMO will receive inquiries about the contract status of each type of service, viewing and/or issuance of fee statements, and confirmation of transaction history at DOCOMO's customer service desk. Furthermore, the identity of the person that the retained Personal Data is of will be checked at such time.

1. Disclosure and/or Corrections of Personal Data Retained by Telecommunications Businesses

  1. If there is a request for disclosure of retained Personal Data concerning an individual from the person that the retained Personal Data is of, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Personal Information Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "DOCOMO Information Center." In addition, it can be downloaded from the home page. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be separately specified by DOCOMO) by registered mail (not forwardable).
    4. Fees regarding disclosure
      Fees for disclosure procedures will be required as follows. For basic items of the Application, the fee will be ¥440 (incl. tax) per telephone number. For items other than the basic items (items entered under "Other Items" of the Application), the fee will be ¥440 (incl. tax) per item or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. If any of the below items apply, DOCOMO may not disclose all or a part of the retained Personal Data regarding such request. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof (in such instance, no payment of fees will be required):
    • If the address provided in the Application, the address provided in the identity verification document and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person or a third party's life, body, property or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.
  3. If there is a request for Corrections (corrections, additions, deletions, cease of use or cease of provision to third parties) of retained Personal Data concerning the person, DOCOMO will conduct investigations without delay. In such instance, if the contents of the retained Personal Data regarding such request are not true or if otherwise the handling of such retained Personal Data is found to not be appropriate, the Corrections will be made without delay. (Please apply for the Corrections at DOCOMO's customer service desk.)
    Furthermore, even if there is a request for Corrections, DOCOMO may not make the Corrections for all or a part of the retained Personal Data regarding such request based on the provisions of the laws and regulations, etc.
  4. The requests of (1) and (3) above regarding the domestic roaming service and the Xi specific connection agreement, or the 5G specific connection agreement that are provided by DOCOMO will be as follows:
    1. Requests regarding the domestic roaming service provided by DOCOMO will be handled by the telecommunications vendor that has executed a roaming agreement with DOCOMO; and
    2. Requests regarding the Xi specific connection agreement, or the 5G specific connection agreement that is provided by DOCOMO will be handled by the contracting vendor (specific connection vendor) applied for by the customer.
  5. If a notification of the purposes of use of the retained Personal Data is made, DOCOMO will respond by DOCOMO's customer service desk.

2. Disclosure and/or Corrections of Personal Data Retained by Electricity/Gas Businesses

  1. If there is a request for disclosure of retained Personal Data concerning an individual from the person that the retained Personal Data is of, DOCOMO will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by DOCOMO's customer service desk:
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Personal Information Disclosure Application" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. The Application is available at the "DOCOMO Information Center." In addition, it can be downloaded from the home page. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person or the address where invoices, etc. are sent) in writing or electromagnetic record (the type of recorded media will be specified by DOCOMO) by registered mail (not forwardable).
    4. Fees regarding disclosure
      Fees for disclosure procedures will be required as follows. For basic items of the Application, the fee will be ¥440 (incl. tax) per customer number. For items other than the basic items (items entered under "Other Items" of the Application), the fee will be ¥440 (incl. tax) per item or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. If any of the below items apply, DOCOMO may not disclose all or a part of the retained Personal Data regarding such request. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof (in such instance, no payment of fees will be required):
    • If the address provided in the Application, the address provided in the identity verification document and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person or a third party's life, body, property or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.
  3. If there is a request for Corrections (corrections, additions, deletions, cease of use or cease of provision to third parties) of retained Personal Data concerning the person, DOCOMO will conduct investigations without delay. In such instance, if the contents of the retained Personal Data regarding such request are not true or if otherwise the handling of such retained Personal Data is found to not be appropriate, the Corrections will be made without delay. (Please apply for the Corrections at DOCOMO's customer service desk.)
    Furthermore, even if there is a request for Corrections, DOCOMO may not make the Corrections for all or a part of the retained Personal Data regarding such request based on the provisions of the laws and regulations, etc.
  4. If a notification of the purposes of use of the retained Personal Data is made, DOCOMO will respond by DOCOMO's customer service desk.

3. Disclosure and/or Corrections of Personal Data Retained by Hikari TV and ISP Plala Services

DOCOMO sets forth the following procedures for Hikari TV and ISP Plala subscriptions made on or before June 30, 2022.

  1. If there is a request for disclosure of retained personal data concerning an individual from the person that the retained personal data is of, DOCOMO will respond without delay thereto, and sets forth the following procedures. For inquiries regarding the procedures, go to New windowhttps://www.hikaritv.net/support/ (in Japanese only) for Hikari TV or New windowhttps://www.plala.or.jp/support/ (in Japanese only) for ISP Plala.
    1. Application method (application by mail)
      After filling in all of the prescribed matters in the "Personal Information or Personal Information or Records on Third Party Provisions Disclosure Application (for Hikari TV and ISP Plala services)" (the "Application"), please enclose the identity verification documents and mail them to the below mailing address. You can request the application form from the pages above. In addition, it can be downloaded from the home page. Furthermore, please note in red writing, "Application enclosed," on the envelope.
      <Mailing address>
      NTT DOCOMO, INC. "Customer Information Disclosure Application" Mail Reception Desk
      9F Urban Net Ikebukuro Building
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Service entrustee: DOCOMO CS, Inc.)
    2. Method to verify the identity of the person
      Please enclose identity verification documents set forth by DOCOMO when applying.
    3. Method of response
      Responses from DOCOMO will be sent to the contracting person (at the address of the contracting person) by registered mail (not forwardable).
    4. Fees regarding disclosure
      Fees for disclosure procedures will be ¥440 (incl. tax) per service subject to disclosure per customer number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response (for standard sized mail up to 25g: ¥404 [incl. tax]) will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per each recording media, as the actual cost for the recording media, will be billed.
  2. If any of the below items apply, DOCOMO may not disclose all or a part of the retained personal data regarding such request. If DOCOMO decides not to make the disclosure, such effect will be notified together with the reason thereof (in such instance, no payment of fees will be required):
    • If the address provided in the Application, the address provided in the identity verification document and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If there is a deficiency in the prescribed Application document;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is the threat of harm to the person or a third party's life, body, property or other right or interest;
    • If there is the threat of causing significant interference to the proper execution of DOCOMO's business; or
    • If it will breach other laws or regulations.
  3. If there is a request for Corrections (corrections, additions, deletions, cease of use or cease of provision to third parties) of retained personal data concerning the person, DOCOMO will conduct investigations without delay. In such instance, if the contents of the retained personal data regarding such request are not true or if otherwise the handling of such retained personal data is found to not be appropriate, the Corrections will be made without delay. (For requests for corrections, go to New windowhttps://www.hikaritv.net/support/ (in Japanese only) for Hikari TV or New windowhttps://www.plala.or.jp/support/ (in Japanese only) for ISP Plala. )
    Furthermore, even if there is a request for Corrections, DOCOMO may not make the Corrections for all or a part of the retained personal data regarding such request based on the provisions of the laws and regulations, etc.
  4. If DOCOMO is asked to report the purpose of use of personal data, DOCOMO will be handled by New windowhttps://www.hikaritv.net/support/ (in Japanese only) for Hikari TV and New windowhttps://www.plala.or.jp/support/ (in Japanese only) for ISP Plala.

4. Disclosure of Records on Third Party Provisions by OCN and goo Services, etc.

  1. If DOCOMO receives a request for disclosure of records on third party provision of the person's personal data, DOCOMO will respond promptly and set forth the following procedures. For inquiries regarding the procedures, please visit the following URL.
    New windowhttps://support.ocn.ne.jp/personal/inquiry/input/pid2200001vsl (in Japanese only)
    1. Application method (Applications will be accepted by mail.)
      After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application (for OCN and goo Services, etc.)" (hereinafter referred to as the "Application"), please enclose the identity verification documents and send them to the mailing address below. The Application is available from the customer service desk linked above. It is also available for download from our website. In addition, please write "Application enclosed" in red on the envelope.
      <Mailing address>
      Mail Reception Desk of "Application for Disclosure of Customer Information Regarding OCN and goo Services, etc."
      NTT DOCOMO, INC.
      Urbannet Nagoya Building 3-14-19 Kaminagoya Nishi-ku Nagoya-shi Aichi-ken 451-0025
    2. Please enclose identity verification documents specified by DOCOMO when applying.
    3. Responses from DOCOMO will be sent to the subscriber (the subscriber's address) by registered mail (no forwarding required).
    4. Fees for disclosure procedures will be ¥440 (incl. tax) per service subject to disclosure per telephone number or equivalent to the actual expenses corresponding to the billing contents. Furthermore, the postage fee for the response will be separately required and will be billed together with the fees for disclosure. In addition, if a response by electromagnetic records is requested, ¥1,000 (incl. tax) per recording media, as the actual cost for the recording media, will be billed.
  2. If any of the items below apply, DOCOMO may not disclose all or a part of the records provided to third parties regarding such request. If DOCOMO decides not to disclose the information, it will notify to that effect and state the reason (in which case no fee will be required):
    • If the address provided in the Application, the address provided in the identity verification document, and the address registered with DOCOMO do not match, or otherwise if the identity of the person cannot be verified;
    • If the prescribed Application document is deficient;
    • If the subject of the disclosure request does not exist at DOCOMO;
    • If there is a risk of harm to the person's or a third party's life, body, property, or other right or interest;
    • If there is a risk of causing significant hindrance to the proper conduct of DOCOMO's business; or
    • If it will breach other laws or regulations.

PDF Downloads

Please use the links below to download the personal information disclosure application form.

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