Documents Verifying Identity

Please include one of the following sets of documents in the same envelope when you submit an Application for Disclosure of Personal Information.

1. Other Than "2. Disclosure When the Mobile Phone Number and Subscription ID Are Unknown and Disclosure of the Image Data of a Personal Identification Document, Letter of Attorney, or Letter of Consent"

Documents Verifying Identity
Individual
(Applicant)
  • Seal Registration Certificate (Original copy issued within the last three months with the subscriber's current address.) *1
Individual
(Representative)
  • Subscriber's Seal Registration Certificate (Original copy issued within the last three months with the subscriber's current address.) *1
  • Representative's Seal Registration Certificate (Original copy issued within the last three months with the representative's current address.) *1
  • The subscriber himself/herself must fill out the authorization section on the Application for Disclosure of Personal Information.
  • DOCOMO may call the contact information for verification.
Individual
(Legal Representative)
  • Documents that verify that the person is the legal representative. [Original copy issued within the last three months.]
    e.g. If the subscriber is a minor (under 18 years old): Official copy of the Family Register (Kosekitohon) that proves parent-child relationship.
    e.g. If the subscriber is an adult (18 years old or over) and has a legal guardian: Certificate of Registered Matters (Tokijikoshomeisho) that notes the legal guardian's name.
    e.g. If the subscriber is a minor (under 18 years old) and has a legal guardian: Official copy of the Family Register (Kosekitohon) that notes the legal guardian's name.
  • Legal representative's Seal Registration Certificate (Original copy issued within the last three months with the legal representative's current address.) *1
Company
  • Seal Registration Certificate (Original copy issued within the last three months with the company's current address.)
  • Valid copy of employee ID or other similar document or a business card.
  • Employee's Seal Registration Certificate (Original copy issued within the last three months with the employee's current address.) *1
  • DOCOMO may contact the company (e.g. General Affairs Department) to for verification.

2. Disclosure When the Mobile Phone Number and Subscription ID Are Unknown and Disclosure of the Image Data of a Personal Identification Document, Letter of Attorney, or Letter of Consent

Documents Verifying Identity
Individual
(Applicant)
  • Seal Registration Certificate (Original copy issued within the last three months with the subscriber's current address.) *1
  • Certificate of Residence [Juminhyo] (must be issued within the last three months with the subscriber's current address, and without Individual Number (social security and tax number) printed on it)
  • DOCOMO may call the contact information for verification.
Individual
(Representative)
  • Subscriber's Seal Registration Certificate (Original copy issued within the last three months with the subscriber's current address.) *Required (applications with other identification documents only are not accepted)
  • Identification documents of the subscriber *1
  • Representative's Seal Registration Certificate (Original copy issued within the last three months with the representative's current address.) *1
  • Certificate of Residence [Juminhyo] of the representative (Original copy issued within the last three months with the representative's current address.)
  • A "letter of attorney" for an Application for Disclosure of Personal Information must be filled out by the subscriber himself/herself and stamped with the same seal used on the subscriber's Seal Registration Certificate.
  • DOCOMO may call the contact information for verification.
Individual
(Legal Representative)
  • Subscriber's Seal Registration Certificate (Original copy issued within the last three months with the subscriber's current address.) *1
  • Subscriber's Certificate of Residence [Juminhyo] (must be issued within the last three months with the subscriber's current address, and without Individual Number (social security and tax number) printed on it)
  • Documents that verify that the person is the legal representative. [Original copy issued within the last three months.]
    e.g. If the subscriber is a minor (under 18 years old): Official copy of the Family Register (Kosekitohon) that proves parent-child relationship.
    e.g. If the subscriber is an adult (18 years old or over) and has a legal guardian: Certificate of Registered Matters (Tokijikoshomeisho) that notes the legal guardian's name.
    e.g. If the subscriber is a minor (under 18 years old) and has a legal guardian: Official copy of the Family Register (Kosekitohon) that notes the legal guardian's name.
  • Legal representative's Seal Registration Certificate (Original copy issued within the last three months with the legal representative's current address.) *1
  • Legal representative's Certificate of Residence [Juminhyo] (must be issued within the last three months with the legal representative's current address, and without Individual Number (social security and tax number) printed on it)
  • DOCOMO may call the contact information for verification.
Company
  • Seal Registration Certificate (Original copy issued within the last three months with the company's current address.)
  • Certified Copy of Commercial Registration (Tokiboto [sho] hon), Certificate of detailed current registry [Genzai (rireki) jikoshomeisho] (Original copy issued within the last three months with the company's current address.)
  • Employee's Seal Registration Certificate (Original copy issued within the last three months with the employee's current address.) *1
  • Employee's Certificate of Residence [Juminhyo] (must be issued within the last three months with the employee's current address, and without Individual Number (social security and tax number) printed on it)
  • A "letter of attorney" for an Application for Disclosure of Personal Information must be filled out by the representative of the company or the department that manages the mobile phone and stamped with the same seal used on the company's Seal Registration Certificate.
  • DOCOMO may contact the company (e.g. General Affairs Department) to for verification.
  • 1 A copy of one of the following documents that verify identity will be accepted for the person without a Certificate of the Registered Seal.
    However, an original of a Certificate of Residence (Juminhyo) without Individual Number (social security and tax number) printed on it must be presented.
Japanese Driver's License Must be issued by a prefectural or metropolitan Public Safety Commission. International driver's licenses are not accepted.
Individual Number Card (My Number Card) Only the front side with full face photo (back side with Individual Number not required)
Government-issued identification booklet for the physically challenged (Shintai Shogaisha Techo)
Government-issued welfare booklet for the mentally ill (Seishin Shogaisha Hoken Fukushi Techo [Shogaisha Techo])
Government-issued identification booklet for the mentally challenged (Ryoiku Techo)
Japanese Health Insurance Certificate An additional document is required.
Basic Resident Registration Card Must show the person's photo
Residence card and foreign passport*
or
Certificate of Alien Registration
  • You do not need a foreign passport if you have permanent residency status.
Special permanent resident certificate

Notes

  • The identification document must be valid and show the name, date of birth, and current address. (Documents that do not show the expiry date must have been issued within the last three months.) The current address must be printed or written in pen or other medium that cannot be erased.
  • If the address shown on the identification document is different from the current address, perform the procedure to change the address in advance.
  • Regarding additional documents, please send one of the items below together.
    An additional document is required also if the address shown on the identification document is different from the current address.
Utility receipt (An photocopy)
  • The utility receipt must be issued within the last three months with the subscriber's current address and limited to one in the name of the subscriber.
  • Only utility receipts for electricity, gas, water, etc. bearing a receipt stamp or automatic payment notices showing the date of automatic payment are accepted.
Certificate of Residence [Juminhyo] (The original copy)
  • The Certificate of Residence (Juminhyo) must be issued within the last three months with the person's current address, and without Individual Number (social security and tax number) printed on it.
  • DOCOMO will send a reply to the subscriber by post (to either the subscriber's address or the billing address).
    However, in the case of an application from a legal representative, the reply will be sent to the legal representative's address (the address entered on the official identification of the legal representative). In the case of an application from a company, the reply will be sent to either a section of the company such as the General Affairs Department or to the company employee who applied for the information (the company address or billing address).
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