New Subscription

5G Xi "crossy" FOMA

This page introduces procedures for applying for a new subscription with DOCOMO, items required for the procedures, and points to note.

  • Contract handling fee
    ¥3,850 (incl. tax)

    * The contract handling fee is not applied when using the docomo Online Shop.

For customers aged 80 or older who are considering purchasing a mobile handset

We ask that customers aged 80 or older be accompanied by family members when they visit.
If you visit a docomo Shop alone to switch carriers, the shop may contact a family member by phone. For this reason, please be sure to inform your family member of the time of your visit in advance. If you do not want us to contact your family by phone, visit a shop after first consulting with your family.


Persons eligible for application

In the case of making a new subscription under a personal name, the application must be made by the subscriber. An application cannot be accepted from a representative (except for a member of the subscriber's family).

Items required

Items required
  1. A Japanese driver's license or Individual Number Card [My Number Card] (with the subscriber's current address, photocopy is not acceptable)*1
  2. A credit card or bank card under the name of the subscriber*2
  3. Contract handling fee of ¥3,850 (incl. tax) *3 (This will be included in your bill the following month along with usage charges.)
  4. Payment for handset, accessories, etc.*4
  1. For details, check Requirements for procedures to pay your monthly bill. Bank cards cannot be used in some stores and the bank cards of some financial institutions cannot be used. For details, check Financial Institutions (Banks) that Handle Automatic Payment of DOCOMO Charges: When Applying at a Shop with Bank Card.
  2. The contract handling fee is not applied when using the docomo Online Shop.
  3. If you will use DOCOMO installment payments, check About Purchasing in Installments.
If the subscriber and the user are different people
  1. A document verifying the full name and date of birth of the user (a photocopy is acceptable)
If an application made by a family member of the subscriber

Prepare the following in addition to the above.

  1. Letter of Attorney
  2. A document verifying the identity of the family member of the subscriber
  3. document proving that the person applying is a family member of the subscriber (Family Register [Koseki Tohon] or Certificate of Residence [Juminhyo] without Individual Number [social security and tax number] printed on it, etc.)
  • If other than a Japanese driver's license, an Individual Number Card (My Number Card), a government-issued identification booklet for the physically challenged (Shintai Shogaisha Techo), a government-issued welfare booklet for the mentally ill (Seishin Shogaisha Hoken Fukushi Techo [Shogaisha Techo]), or a government-issued identification booklet for the mentally challenged (Ryoiku Techo) is used as the identification document of the member of the subscriber's family, an additional document is required.
  • Holders of a d ACCOUNT (no mobile phone) under their personal name may use their accumulated points for purchasing a new device, etc. by requesting at the time of subscribing.

How to Apply at docomo Online Shop

The following is the guide to procedures at docomo Online Shop.

How to Apply at a docomo Shop/d garden

The following is the guide to procedures at a docomo Shop/d garden.

STEP 1: Shop Appointment or visit us in person

Before visiting a docomo Shop/d garden, please make a shop appointment.
Please refer to Procedures for items required for application.

  • d ACCOUNT is required to make a Shop Appointment.
  • d ACCOUNT is a free common ID that can be easily made without a subscription to a DOCOMO line.

New windowIf you do not have a d ACCOUNT : new registration and re-issuance (in Japanese only)

New windowdocomo Shop/d garden

STEP 2: Product selection and purchase procedure

Please select the model and any optional products you would like to purchase from the products displayed in the shop. Selecting products and plans you want to consider beforehand makes the procedure smoother. Once you have selected a product, the procedure for a new subscription will start.


Refer to the following for the latest product information, product news, and support information. On the product page, you can reserve a product by specifying it and selecting a product pickup store from docomo Shops and mass retailers.


Billing Plans

If you want to change your billing plan as well, please let the shop staff know.

Billing Plans

Mobile Device Protection Service

The following is an introduction to Mobile Device Protection Service, a service you can apply for when purchasing a model. We recommend this service to prepare for cases of damage, water exposure, theft, or loss.

Mobile Device Protection Service

STEP 3: Checking application details and receiving product

The staff will confirm the application details with you.
If the details are correct, you will receive the product, and the procedure for new subscription will be complete.

Notes on Procedures

  • If any details (such as subscriber's name, address, contact information, or unpaid balances) provided in subscription application or otherwise stated are falsified or if the details provided are incomplete resulting in undeliverable subscription confirmation documents or other such postal mail, then service related to the contract in question may be suspended and such contract may be cancelled.
  • If the service contract is cancelled due to overdue charges, other carriers will be notified in accordance with provisions stipulated in the terms of contract.
  • When signing up for new mobile phone service, you can choose the last four digits of your phone number with our Phone Number Selection Service. You cannot apply for this service at docomo Online Shop.
  • If you select to purchase a mobile phone in installments, you will need to apply for a separate DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract). The various terms and conditions can be found in the DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract).

About Purchasing in Installments

Notice (in Japanese only)

Prevention of Improper Use of Mobile Phones Initiative

  • In accordance with the Act for Prevention of Improper Use of Mobile Phones (effective as of April 1, 2006), DOCOMO is required to confirm the subscriber's identity with original identification documents as specified by DOCOMO and make a record of that confirmation. Even subscribers who already have a subscription with DOCOMO are required to confirm their identity with original identification documents. You are not permitted to transfer ownership of the docomo UIM Card (FOMA Card) used for the subscription to another party without notifying DOCOMO.
  • In order to prevent mobile phone subscriptions that have been illicitly obtained with forged documents verifying identity from being used in bank transfer scams and other crimes, DOCOMO may determine that it is necessary to confirm the validity of the documents verifying identity (such as a Japanese driver's license) presented by the subscriber at the time of subscription. In such case, we may provide the issuing authority (police agencies, etc.) with the information of that document (Japanese driver's license, etc.) to confirm its validity. We ask for your understanding in our efforts to prevent bank transfer scams and other crime.
  • In order to prevent large numbers of improper subscriptions under the same name, individuals are generally limited to a maximum of five line subscriptions, including currently active subscription lines, subscription lines for which the phone numbers are stored, and inactive subscription lines, under the same personal name for each line type determined by DOCOMO.
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