Smart Anshin Hoshou

DOCOMO's compensation services are not just for smartphones! Compensation for your model, Ienaka Kiki Hoshou (Membership Privilege), Sumaho Fusei Kessai Hoshou (Membership Privilege), Keikouhin Hoshou mini (Membership Privilege)DOCOMO's compensation services are not just for smartphones! Compensation for your model, Ienaka Kiki Hoshou (Membership Privilege), Sumaho Fusei Kessai Hoshou (Membership Privilege), Keikouhin Hoshou mini (Membership Privilege)

[Starting Thursday, September 15, 2022]
This service covers any issues experienced with smartphones and tablets, including damage, water exposure, theft, and loss. In addition, you can receive compensation for unexpected issues related to home devices, unauthorized smartphone payments, and personal belongings which adds peace of mind to your smartphone life.

  • You need to subscribe to the service within 14 days of purchasing an applicable model released on or after Thursday, September 15, 2022, or within 14 days of subscribing to a line with a model you brought in.
    If you purchased a model released on or before August 31, 2022, refer to Mobile Device Protection Service.
  • Applicable models must not already be experiencing issues at the time of application.
  • You are required to apply separately for Keikouhin Hoshou mini (Membership Privilege) within 14 days from the date Smart Anshin Hoshou coverage goes into effect. The compensation period is one year from the date coverage goes into effect. This service is available only to customers aged 18 to 70 with d ACCOUNTs registered under their individual names.
  • If your registered phone is an iPhone or iPad, you will need to turn on Find My iPhone or Find My iPad from the Settings app on your phone after subscription. If the setting is not enabled, loss or theft will not be covered.Additionally, if you turn off "Find My iPhone" or "Find My iPad" after receiving a replacement phone with it turned on, you will be charged a penalty.
  • Application : Required

    Monthly charge: ¥330 to ¥1,100 (incl. tax)*1
    No monthly charge for up to 31 days from date of the first application*2.


Compensation Procedure for Customers Subscribed to the Service

[Compensation for your phone]
We will provide you with a replacement phone if an applicable smartphone is damaged or lost.

We recommend online application, which is available 24/7 and gives you a 10% discount on your expenses.

Applying for compensation (delivery of a replacement phone) online via My docomo which is available 24/7 (open all year round). You can get a 10% discount on your expenses.Applying for compensation (delivery of a replacement phone) online via My docomo which is available 24/7 (open all year round). You can get a 10% discount on your expenses.New windowin Japanese only

You can apply for the service at docomo Shops and d gardens or by phone. For details, refer to Compensation Procedure When Issues Arise.

[Ienaka Kiki Hoshou (Membership Privilege)]
If a home device that is eligible for compensation is malfunctioning, call the Smart Anshin Hoshou Center.

Smart Anshin Hoshou Center

* Hours available: 9 a.m. to 8 p.m. (open all year round, in Japanese only)

[Sumaho Fusei Kessai Hoshou (Membership Privilege)]
If your smartphone is used for an unauthorized payment, you need to contact the payment service provider first.
For details, refer to Compensation Procedure.

[Keikouhin Hoshou mini (Membership Privilege)]
If you are subscribed to Keikouhin Hoshou mini and your personal belongings are damaged, call the Keikouhin Hoshou mini Center.

Keikouhin Hoshou mini Center (in Japanese only)

* Hours available: 10 a.m. to 6 p.m. (excluding Saturdays, Sundays, and national holidays, in Japanese only)


Compensation for Your Model

<Tokyo/Okinawa area only>
Smartphone Repair (On-Site Repair Car/Next-Day Return) is now available!

If you are a Google Pixel or Galaxy smartphone user and are a Smart Anshin Hoshou or Mobile Device Protection Service subscriber, you are eligible for our convenient smartphone repair service!
For details, please refer to Smartphone Repair (On-Site Repair Car/Next-Day Return) (in Japanese only).

  • In Okinawa area, Smartphone Repair (Next Day Return) service is available only for Galaxy smartphones.
  • For details on repairs at the Galaxy Quick Repair Site, please refer to Galaxy Repair Corner (in Japanese only).
  • For details on repairs at the iPhone and iPad Repair Corner, please refer to iPhone Repair Corner or iPad Repair Corner.
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  • Compensation details

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    If you experience an issue with your phone, Repair Fee Support in the Event of Trouble, Offering a Replacement Phone, Handset Data Recovery Discount, and Keitai-Osagashi Service (Mobile Phone Finder Service) are available according to the nature of the issue.

    Offering a Replacement Phone

    This service covers any issues including water exposure, damage, and loss. You can use the service up to twice a year.
    If trouble occurs, we will offer a replacement phone (refurbished product) to you within two days from when the application was made.

    • Theft and loss are not covered for models that you brought in.
    Subscriber's expenses when using phone replacement

    Your expenses will vary depending on the monthly charge for Smart Anshin Hoshou for your model.

    (incl. tax)

    Monthly charge (Varies depending on your model) Subscriber's expenses
    The monthly charge of ¥330 ¥5,500
    The monthly charge of ¥550 ¥8,250
    The monthly charge of ¥605 ¥8,250
    The monthly charge of ¥825 ¥12,100
    The monthly charge of ¥880 ¥12,100
    The monthly charge of ¥990 ¥12,100
    The monthly charge of ¥1,100 ¥12,100
    A refurbished product (B product) ¥4,400

    The monthly charge for your model can be checked from Search for Monthly Charges for Compensation Service (in Japanese only).

    If you apply for delivery of a replacement phone online (via My docomo), you will get a 10% discount on the subscriber's expenses.

    For details on this service, see Offering a Replacement Phone below.

    Offering a Replacement Phone

    Repair Fee Support in the Event of Trouble

    Support is offered for the repair fee when a model that has malfunctioned is repaired by DOCOMO.
    In addition to the manufacturer's warranty period of one year, DOCOMO offers a warranty from the second year until the end of repair acceptance of the model.

    Cases in which support does not apply
    • docomo Certified (DOCOMO certified second-hand product) products are not eligible for warranty coverage extension.
    • Repairs may not be possible depending on the model or part that has malfunctioned or because of insufficient repair parts or other factors.
    • Repairs only apply to the phone. The rear cover and other accessories must be repurchased.
    • Some models such as iPad and products for which the manufacturer is the distributer are not applicable to this service.

    [If your registered device is a model other than iPhone and iPad]

    • Not applicable to phones that have been exposed to water, damaged beyond repair (deformation/damage of circuit board), modified (including software modifications), repaired at a location other than a repair counter designated by DOCOMO.

    [If your registered device is iPhone]

    • Not applicable to phones that have been damaged beyond repair (deformation/damage of circuit board), modified (including software modifications), or repaired at a location other than a repair counter designated by DOCOMO.
    Subscriber's expenses after Repair Fee Support has been applied

    (incl. tax)

    Subscriber's expenses after Repair Fee Support has been applied
      Other than iPhone/iPad iPhone
    Malfunction covered by warranty Free (while repairs possible) For one year since the date of purchase Free
    From the second year Upper limit of ¥5,500 (while repairs possible)
    Malfunction not covered by warranty Upper limit of ¥3,300 (while repairs possible) Upper limit of ¥5,500 (while repairs possible)

    Handset Data Recovery Charge Discount

    Get a discount on the Handset Data Recovery Service charge for recovering your phonebook, images, movies and other data from a phone from which data can no longer be exported because of water exposure, damage, etc.

    Data recovery charge

    (incl. tax)

    If subscribed to Smart Anshin Hoshou ¥1,100
    If not subscribed Smart Anshin Hoshou ¥8,800

    For details on this service, see Handset Data Recovery Service below.

    Handset Data Recovery Service (in Japanese only)

    Keitai-Osagashi Service (Mobile Phone Finder Service)

    The monthly charge for Keitai-Osagashi Service, which allows you to find the approximate location of your phone when it is lost, will be free.

    Monthly charge

    (incl. tax)

    If subscribed to Smart Anshin Hoshou Free
    If not subscribed Smart Anshin Hoshou Monthly charge: ¥55 or
    Spot contract: ¥3,300
    • You need to subscribe to Keitai-Osagashi Service to use this feature.
    • This service will no longer be available once you cancel your DOCOMO line subscription.

    For details on this service, see Keitai-Osagashi Service below.

    Keitai-Osagashi Service (in Japanese only)

  • Compensation procedure when issues arise

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    The following provides information about the procedure to take when you experience an issue with the subscribed smartphone, and the service counter for compensation (offering a replacement phone).

    PC,
    smartphone,
    docomo Feature Phone
    (sp-mode)

    We recommend online application, which is available 24/7 and gives you a 10% discount on your expenses.

    docomo Shop/d garden

    You can apply for compensation at docomo Shops and d gardens.

    The business hours and the compensation application hours vary depending on the shop. See the pages of individual shops for details.

    Phone

    You can apply for delivery of a replacement phone at the Smart Anshin Hoshou Center.

    • Depending on the type of subscription, you may be required to visit a docomo Shop for the procedure.
    • Customers who have a model released on or before August 31, 2022 must have subscribed to Mobile Device Protection Service, which is offered at a different counter. For details on the services to which you have subscribed, refer to New windowCheck the Current Subscription Details (in Japanese only).
    Hours available:
    9 a.m. to 8 p.m. (open all year round, in Japanese only)

Ienaka Kiki Hoshou (Membership Privilege)

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  • Compensation details

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    In the event of malfunction or damage to an Internet-connected home digital device designated by DOCOMO, such as a PC or gaming device, we will repair it or offer a replacement device. For example, we will cover up to ¥70,000 for a PC! The compensation amount varies depending on the applicable device. For details, refer to Ienaka Kiki Hoshou (Membership Privilege).

    Ienaka Kiki Hoshou (Membership Privilege)

    • This compensation is a form of movable property insurance and a supplementary contract to the product, with NTT DOCOMO as the policyholder and Tokio Marine & Nichido Fire Insurance Co., Ltd. as the underwriting insurance company.
    • This service is automatically included with the compensation for your phone in Smart Anshin Hoshou.
    • The details of compensation shall be in accordance with those set forth in the Guide to Ienaka Kiki Hoshou Included with Smart Anshin Hoshou.
  • Compensation procedure when issues arise

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    If you have subscribed to Smart Anshin Hoshou and your home device eligible for compensation is malfunctioning or lost, call the Smart Anshin Hoshou Center.

    Smart Anshin Hoshou Center

Sumaho Fusei Kessai Hoshou (Membership Privilege)

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  • Compensation details

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    If your smartphone is used by a third party without your permission for payments such as QR code payments carried out by a payment service provider, we will pay you up to ¥1 million for the amount exceeding the compensation made by the provider.

    For details, refer to Sumaho Fusei Kessai Hoshou (Membership Privilege).

    Sumaho Fusei Kessai Hoshou (Membership Privilege)

    • This compensation is a form of credit card theft insurance and a supplementary contract to the product, with NTT DOCOMO as the policyholder and Tokio Marine & Nichido Fire Insurance Co., Ltd. as the underwriting insurance company.
    • This service is automatically included with the compensation for your phone in Smart Anshin Hoshou.
    • If you are not fully compensated for the damage because the amount exceeds the compensation set by the payment service provider, the difference will be compensated.
    • Even in the event that compensation is not received due to exceeding the application period stipulated by the settlement service provider, even though the settlement service provider has certified the fraudulent use, this service can still be used within 365 days from the date of the incident.
    • The details of compensation shall be in accordance with those set forth in the Guide to Sumaho Fusei Kessai Hoshou Included with Smart Anshin Hoshou.
  • Compensation procedure when issues arise

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    If you have subscribed to Smart Anshin Hoshou and your smartphone is used for payment without your permission, you need to contact the payment service provider first.
    For details, refer to Compensation Procedure.

Keikouhin Hoshou mini (Membership Privilege)

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Subscription to Smart Anshin Hoshou

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  • Application conditions

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    Subscriptions are subject to the following conditions.

    • Purchased models must be ones released on or after Thursday, September 15, 2022
    • Applications must be made within 14 days of purchasing an applicable model or subscribing to a line with a model that you brought in
    • Applicable models must not already be sustaining trouble at the time of application.

    Some service content will vary if you subscribe to Smart Anshin Hoshou when making a new line subscription with a model you brought in or when switching from another carrier to DOCOMO with Mobile Number Portability (MNP).

    • When you purchase a model at an electronics retailer or Apple Store, you can apply for Smart Anshin Hoshou if you make a subscription to a DOCOMO line (new subscription/model change/MNP) at the store.
    • Theft or accidental loss is not covered.
    • For application conditions for Keikouhin Hoshou mini (Membership Privilege), please refer to New windowKeikouhin Hoshou mini (Privilege) (in Japanese only).
  • Monthly charges

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    The monthly charge vary depending on the model. For the monthly charge for your model, refer to Search for Monthly Charges for Compensation Service.

    (incl. tax)

    For customers with smartphone or tablet subscriptions
    For customers using models released between September 15, 2022, and August 31, 2023 For customers using models released on or after September 1, 2023
    Monthly charge ¥330 ¥330
    ¥550 ¥605
    ¥825 ¥880
    ¥990 ¥1,100

    (incl. tax)

    For customers with docomo Feature Phone subscriptions
    Monthly charge ¥330

    Search for Monthly Charges for Compensation Service (in Japanese only)

  • Service counters for application procedure

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    You can apply at a docomo Shop/d garden, from docomo Online Shop, or by phone.

    PC,
    smartphone,
    docomo Feature Phone
    (sp-mode)

    You can apply for the service at the docomo Online Shop when purchasing a device.

    • When accessing from a PC, a d ACCOUNT is required.
    • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
    • Operation procedures on the actual screens are in Japanese.
    Business hours:
    24 hours *3

    docomo Shop/d garden

    All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
    Business hours differ by shop. See the pages of individual shops for details.

    Business hours:
    Within the business hours of the corresponding shop

    Phone

    Business hours:
    9 a.m. to 8 p.m. (open all year round)
    1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.
  • Check the subscription status

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  • Terms of use

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  • Notes

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    Free service for the first 31 days

    No monthly charge is incurred for the first 31 days. This benefit is offered only once per line.

    • This benefit is applicable to new subscriptions to this service and when changing between Mobile Device Protection & Delivery Service and Smart Anshin Hoshou for the first time. However, it does not apply to lines that have already received the free monthly charge benefit under Mobile Device Protection Service, Mobile Device Protection Service for iPhone & iPad, or Smart Anshin Hoshou.

    Maximum number of compensation claims

    You can apply for compensation for your phone up to twice a year and will be charged separate expenses when applying.
    Based on the dates that compensation was claimed for the model used by the subscriber, if compensation has already been claimed twice in the past year, compensation will not be provided. The number of compensation claims will not be reset in the following cases:

    1. If you change your model, subscription, or applicable phone, or cancel this service
    2. If you change the service between Mobile Device Protection & Delivery Service, Mobile Device Protection Service, Mobile Device Protection Service for iPhone & iPad, and Smart Anshin Hoshou
    3. If you continue this service even after line cancellation
    4. If you cancel the compensation service while using a DOCOMO line, change the model just before canceling the line, cancel the line, and subscribe to the service again within 14 days
    5. If you have already applied for compensation through Smart Anshin Hoshou for the same device under the same name

    iPhone settings

    If your registered phone is an iPhone or iPad, you will need to turn on Find My iPhone or Find My iPad from the Settings app on your phone after subscription. If the setting is not enabled, loss or theft will not be covered.

    Cancellation of other compensation services

    • When you apply for Smart Anshin Hoshou, if Mobile Device Protection & Delivery Service, Mobile Device Protection Service for iPhone & iPad, or AppleCare+ for iPhone/iPad is already in use for the same line, the service subscription will be automatically canceled on the date that Smart Anshin Hoshou takes effect.
    • Smart Anshin Hoshou includes compensation service insurance for home devices connected at the address of the subscriber. Therefore, if Digital Device Protection Service is already used for the target line or an optical line paired with the target line, the service subscription will be automatically canceled.
    • If Digital Device Protection Service is automatically canceled during the 31-day free service period, the free period will also end.
    • If Digital Device Protection Service is canceled, you cannot re-apply for it for one year after the cancellation.

    Service company

    Tokio Marine & Nichido Fire Insurance Co., Ltd. is the insurance company that underwrites Ienaka Kiki Hoshou and Sumaho Fusei Kessai Hoshou, which is included in Smart Anshin Hoshou.

    Notes on applying for the service

    • You can apply for the service at a store, such as a docomo Shop, only on the day you purchase an applicable device. If you purchased your phone from DOCOMO, you can apply for this service even if you do not have a DOCOMO line subscription.
    • To use this service, you will need the mobile phone number that was temporarily issued to you at the time of application, subscriber's name, and d ACCOUNT/Business d ACCOUNT.
    • On any day other than the date of purchase, you need to contact the Smart Anshin Hoshou Center directly using the phone to which the protection is applied within 14 days of purchasing the phone.
    • Discount services will not be applied to the monthly charge and subscriber's expenses.

    Notes on replacement phone offering service

    • Depending on the model you use, the same model may not be able to be provided.
    • The monthly charge after replacement may be a charge in accordance with the model after replacement. Consequently, please note that the monthly charge may become higher than before compensation was accepted.
    • Customers with subscriptions for any model other than a 5G model may be encouraged to switch models and change their subscription (to 5G for Xi models) at the Smart Anshin Hoshou Center.
    • Please apply for compensation within 30 days of the trouble occurring. In case of theft or loss, please apply after suspending service and notifying the police. (DOCOMO may confirm information such as the notification receipt number issued by the police, person who accepted the notification, name of the police station where the notification was accepted, and the date and time.)
    • If the data in the old phone needs to be transferred, transfer the data yourself before sending the phone.
      If you are not able to send your old phone to DOCOMO, you will be required to pay a penalty for breach of contract.
    • If a replacement phone is not delivered to you because you were not at home when it was delivered or the address was incorrect, the application for compensation will be automatically canceled. Automatic cancellation is applied under the following conditions:
      <Delivery to your specified address>
      • Not being at home: The delivered replacement phone is returned to DOCOMO because it is not collected from the delivery company in time.
      • Incorrect address: The delivery company discovers that the specified address is incorrect.
      <Delivery to docomo Shop>
      Seven days pass since the date of arrival that you were notified of at the time of application.
    • If you find a replacement phone to be defective, please contact the Smart Anshin Hoshou Center within the following period. Before contacting, be sure to check "Frequently Asked Questions" in "Service Guidelines", which is supplied with the replacement phone.
    Replacement phone device Contact period
    iPhone, iPad For one year since the date of purchase of your old device, or for six months since the compensation application reception date specified in "Replacement Phone Delivery Information", whichever is longer
    Devices other than iPhone, iPad Within 14 days including the compensation application reception date specified in "Replacement Phone Delivery Information" or "Compensation Application Confirmation"

    Other notes

    If there are any changes to the registration information you submitted to DOCOMO, such as the registered phone, contact a New windowdocomo Shop/d garden, New windowMy docomo (in Japanese only), or docomo Information Center. For information that needs to be reported, please check the 5G service agreement or Xi service agreement.

    Service Agreement (in Japanese only)

    Notes concerning canceling Smart Anshin Hoshou

    • You can cancel your subscription at a docomo Shop/d garden, from My docomo, or by phone.
    • You can continue your subscription to Smart Anshin Hoshou when you cancel your DOCOMO line subscription and switch to another carrier with Mobile Number Portability (MNP). (A d ACCOUNT or Business d ACCOUNT is required.)
      • This applies to customers who canceled their DOCOMO line subscription and started the procedure to switch to another carrier using Mobile Number Portability (MNP) on or after September 28, 2021.
      • There are restrictions on some services.
      • The mobile phone number and subscriber name you used when you canceled the DOCOMO line subscription and switched to another carrier with Mobile Number Portability will be verified at the time of application for compensation. Please be sure to keep the information for when you use this service.
    • If you cancel your subscription to Smart Anshin Hoshou, you will not be able to reapply for the service until your next device purchase.
    • You will no longer be able to receive a replacement phone. You will need to purchase a new device in the event of a total loss.
    • You will no longer be able to receive Repair Fee Support (a service that limits your repair fees to a maximum of ¥3,300 [incl. tax] to ¥5,500 [incl. tax]). Depending on the extent of the damage, repair fees may be costly.
    • If you are unable to retrieve data from your damaged phone, you will no longer be able to receive a discount for Handset Data Recovery Service.
    • If DOCOMO collects a mobile phone eligible for compensation covered by Smart Anshin Hoshou through a Trade-in Program, the subscription to the Smart Anshin Hoshou will be terminated. (This clause of Article 12, Paragraph 1, Item 9 of the Terms of Use on Smart Anshin Hoshou is effective from Thursday, June 1, 2023.)

    Service counter

    If you have any inquiries or questions about the service or want to report a change of the registered phone, contact the Smart Anshin Hoshou Center.

Smart Anshin Hoshou for Brought-in Models

In the case of making a new line subscription or switching from another carrier to DOCOMO with Mobile Number Portability (MNP), we will inform you about the terms and the details of the coverage for subscribing to Smart Anshin Hoshou with a model you already own (*).

  • If you do not purchase a new model when subscribing to a DOCOMO line, but instead subscribe to Smart Anshin Hoshou on the model you already own
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  • Service Subscription Application Procedure

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    Models available for subscription

    You can subscribe with the models listed below.

    PDFList of Smart Anshin Hoshou for Bring-in Phones (Released by DOCOMO) [PDF format:147KB] (in Japanese only)

    PDFList of Smart Anshin Hoshou for Bring-in Phones (Released by Other Carriers) [PDF format:187KB] (in Japanese only)

    • When subscribing, we will confirm that there are no existing problems such as damage to the appearance or poor operation at the shop.

    Available period for subscription

    At the same time or within fourteen days of subscribing to a new line or switching from another carrier to DOCOMO with Mobile Number Portability (MNP)

    Service counters for subscription procedure

  • Content of service

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    The content of the service provided varies depending on the purchaser and OS of the model you bring in. Please refer to the table below for more details.

    If the model you brought in is a model released by DOCOMO

    For models purchased at a shop that sells DOCOMO models, such as docomo Shop, docomo Online Shop, electronics retailer, Apple Store, etc

    • If you purchased an iPhone or iPad from a carrier other than DOCOMO, please refer to the section If the model you brought in is a model released by another carrier
    Content of service Android iOS
    Offering a replacement phone In case of malfunction, water damage, irreparable damage, or partial damage Applicable Not applicable
    In case of loss or theft Not applicable Not applicable
    Repair Fee Support (repair upon receipt)*6 Applicable Not applicable
    Excludes iPad
    Handset Data Recovery Service*7 Applicable Not applicable
    Keitai-Osagashi Service (monthly subscription)*8 Applicable Not applicable
    Ienaka Kiki Hoshou (Membership Privilege) Applicable Not applicable
    Sumaho Fusei Kessai Hoshou (Membership Privilege) Applicable Not applicable
    Keikouhin Hoshou mini (Membership Privilege) Applicable Not applicable

    If the model you brought in is a model released by another carrier

    For models purchased at shops (including online shops) other than DOCOMO

    Content of service Android iOS
    Offering a replacement phone In case of malfunction, water damage, irreparable damage, or partial damage Applicable
    Offering an equivalent product designated by DOCOMO
    Not applicable
    In case of loss or theft Not applicable Not applicable
    Repair Fee Support (repair upon receipt)*6 Applicable Not applicable
    Handset Data Recovery Service*7 Applicable Not applicable
    Keitai-Osagashi Service (monthly subscription)*8 Applicable Not applicable
    Ienaka Kiki Hoshou (Membership Privilege) Applicable Not applicable
    Sumaho Fusei Kessai Hoshou (Membership Privilege) Applicable Not applicable
    Keikouhin Hoshou mini (Membership Privilege) Applicable Not applicable

    1. Please check Repair Acceptance Conditions (in Japanese only) to find out if your model can be accepted for repair.
    2. Please check the Compatible Models (in Japanese only) of Handset Data Recovery Service.
    3. Only spot subscriptions (charged) are available. Please refer to Keitai-Osagashi Service (in Japanese only) for more details.
  • Notes

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    • If you subscribe to Smart Anshin Hoshou on the model you already own, you will not be able to continue the service after canceling your line.
    • If you subscribe to Smart Anshin Hoshou on the model you already own, you will not be able to use Itsudemo Kaedoki Program +. Click here (in Japanese only) for more details on the terms of use for Itsudemo Kaedoki Program +.
    • There are precautions common to all subscribers of Smart Anshin Hoshou, not limited to subscriptions based on the model brought in. Please click here and check the details before subscribing.

Affordable Packs Combined with Other Services for Peace of Mind

Smart Anshin Pack

Smart Anshin Pack covers all kinds of smartphone and tablet issues, provides support for smartphone operation and configuration, and offers measures against spam messages and viruses. This is an Anshin service pack to prepare your smartphone against security threats.

  • This pack is available for customers subscribed to or eligible for Smart Anshin Hoshou.

Home Anshin Pack

Home Anshin Pack supports the security, repair, and settings of communication devices such as PCs, routers, and TVs. This service pack is designed for all family members to have peace of mind by providing operator phone support, repair, and data recovery.

  • This pack is available for customers subscribed to Smart Anshin Hoshou.

  1. The monthly charge is specified by DOCOMO depending on the model.
  2. The application is limited to once per line upon first subscription to Smart Anshin Hoshou.
  • Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Ceramic Shield, Dynamic Island, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, ProMotion, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare+, Apple TV+, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2024 Apple Inc. All rights reserved.
  • QR code is a registered trademark of DENSO WAVE INCORPORATED.
  • Galaxy is either a trademark or registered trademark of Samsung Electronics Co.,Ltd.
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