iPhone/iPad Repair Corner

iPhone Repair at Shop Service

The following shops provide the iPhone repair at shop service.

• DS Marunouchi iPhone/iPad Repair Corner (in Japanese only)
• iPhone/iPad Repair Corner NAGOYA (in Japanese only)

Please Check Before Visiting a Shop

Please make sure to watch the video and set up your device before visiting us for repair. Otherwise, we may not be able to accept your repair request.

1. Back up your data (a backup cannot be performed at a shop).
   Be sure to backup your device in advance, as data may be lost during repair.
   How to Transfer or Backup Data (in Japanese only)
2. Turn off Find My iPhone or Find My iPad.
   Your Apple Account and password are required to turn this setting off.
   How to turn off Find My iPhone/Find My iPad
3. Turn off Stolen Device Protection.
   If you are using an iPhone with iOS 17.3 or later and have Stolen Device Protection turned on, please turn it off at home before visiting our shop.
   Repair procedures may take a considerable amount of time if performed at our shop.
   How to turn Stolen Device Protection off
4. Make sure you know your Apple Account and password when you visit a shop.
   If you have forgotten them, please contact Apple Support in advance.
   Apple Support
5. For customers who would like multiple devices repaired
   If you plan to visit a shop for multiple device repairs, make as many appointments as the number of devices you will be bringing.

Updating iOS may resolve the problem. Please give it a try before visiting a shop.

How to Update the iOS Software (in Japanese only)

What to Bring When You Visit a Shop

1. Product you want repaired (if there is a problem with an accessory, please also bring that accessory.)
2. Documents verifying identity
   Please click here for identity verification and supporting documents.

Repair Details

[iPhone Repair] *5

In-store repair: You can receive your device on the same day in as little as 60 minutes.
Send-in repair: 4 to 7 days *6 *7

Please consult us for repair in the following cases.

1. We may not be able to accept repairs for models that are no longer supported by Apple. Please check the status of Apple's repair support.
2. Repaired parts or products are new or like new in both performance and reliability.
3. Depending on the warranty period, condition, and availability of the device, the repair may need to be done as a send in repair.

Repair Charge

The repair fee varies by the length of use and the warranty service applicable to your iPhone.

Repair Charge Table (When Not Covered by the Manufacturer's One-Year Warranty Provided by Apple Inc.)

(incl. tax)

• Repair charges are subject to change without notice.
• For models or repair work not listed in the table, please inquire at a shop repair counter.
• We may not be able to repair iPhone 6s/iPhone 6s Plus models of certain storage capacities and iPhone 8 (PRODUCT)RED^TM/iPhone 8 Plus (PRODUCT)RED^TM because they are no longer supported by Apple. For details, refer to the repair support information page on the Apple website.

Repair Flow

The basic flow for repair is as follows.
Submission for repair at a repair center may be necessary depending on the condition, warranty period, etc. of the product you want repaired.

1. Visit our shop
2. Confirm backup status and condition (consultation and diagnosis)
3. Provide estimate and improvement suggestions
4. Repair your valuable smartphone
5. Return the repaired device

Notes

• Repairs are applicable to iPhones purchased at official DOCOMO outlets.
• Repair charges are subject to change without notice.
• Please remove the protective film over the screen, case, and any other accessories before submitting your device for repair. Note that we cannot reimburse you for (replace, buy back, etc.) the removed protective film or other accessories.
• The repair service is carried out in accordance with the standards of Apple Inc. The product you would like to have repaired may be returned to you without being repaired depending on the result of the diagnosis.
• Repair may not be possible if the product you want repaired has undergone irregular repair work that is not authorized by Apple Inc. or is a modified product.
• Cancellation after making an application for repair is not possible.
• You are responsible for any communications charges incurred during repair and basic charges and other charges incurred during the period that you left your phone with DOCOMO.
• When you visit a shop after making an appointment, you will be attended to as soon as there are counter staff available. Please note that you may have to wait a short while.
• We do not repair devices that are covered by repair service programs provided by Apple Inc. Please contact Apple Support or an Apple Authorized Service Provider to have your device repaired.