We will comprehensively pursue business and ESG practices to contribute to the creation of a sustainable society.

DOCOMO's Vision Contributing to Sustainable Society

Message from the President and Chief Executive Officer

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DOCOMO contributes to the creation of a sustainable society with "you".

DOCOMO's Sustainability

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Introduction to DOCOMO's Corporate Philosophy, Sustainability Policy and Materiality (Key Issues).

DOCOMO's Initiatives

Environmental Responsibility

Research, Development and Innovation

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The DOCOMO Group is working to address a variety of social issues through the use of ICT.

Customer and Community Engagement

Building a Safe and Resilient Society

High-quality Communication Services

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As a provider of telecommunications services, DOCOMO pursues its mission of providing a communication environment that enables customers to use their mobile phones anytime and anywhere.

Disaster Countermeasures

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Since its foundation, DOCOMO has worked to provide disaster-resistant communication services and continues to implement a range of disaster countermeasures to this day.

Information Security

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Recognizing that appropriate management of information is our key management issue, we have declared our Information Security Policy to ensure that our customers feel secure when using DOCOMO services.

Privacy Protection

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We have formulated and published our Privacy Policy, which clearly states our policy on handling personal data to provide security and trust to our customers.

Diversity and Job Satisfaction

Promoting Diversity

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DOCOMO is working on promoting diversity by leveraging the strengths of a variety of talented workers as a competitive advantage.

Health Management

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DOCOMO is committed to operating a thriving enterprise by promoting the safety and health of its employees.

Working and Learning System

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We support the autonomy and challenges of each employee and provide an environment in which diverse human resources can demonstrate their individuality and abilities, grow and play an active role, including through various systems that promote innovation, childbirth, childcare, and nursing care.

Fair Business Practices

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We promote awareness of human rights to create workplaces that respect the rights of every employee in terms of freedom from discrimination and harassment due to social status, family status, race, ethnicity, nationality, religion, physical or mental disability, sex, sexual minority, pregnancy, and birth, and childcare or nursing care leaves.

Related Information

Reports and Evaluations by Third Parties

NTT DOCOMO Group Sustainability Report

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Sustainability reports are available here.

Sustainability Evaluations by Third Parties

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Introducing external evaluations about DOCOMO's sustainability initiatives.

DOCOMO and the SDGs

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DOCOMO is committed to contributing to achieving the SDGs through its business activities.

Collaborative Efforts with Customers and Partners to help society as a whole achieve carbon neutrality.

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Image of Caboneu record

Related Service

Promotion of 3R Activities

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Smartphones certified by DOCOMO for reuse.

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DOCOMO addresses collecting and recycling used mobile phones, tablets, and feature phones.


Safety and Security for Children

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DOCOMO is committed to ensuring that children can use their smartphones and mobile phones safely and securely.

Universal Design

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Introduction to the docomo Hearty Style initiatives based on the universal design concept.

docomo Smartphone classes

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At the docomo Shop/d garden, we hold a free "docomo smartphone class" where you can learn the basic usage and useful functions of smartphones and Raku-Raku smartphones.


Support for Disaster-Stricken Areas

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Supporting disaster-stricken areas through fund-raising and other activities (charity website).

d POINT Donation Efforts

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DOCOMO receives d POINT-based donations from customers at the d POINT CLUB website.

Rainbow Project

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Connecting People and Society for Tohoku Smile

Related Links


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