Sustainability
We will comprehensively pursue business and ESG practices to contribute to the creation of a sustainable society.
DOCOMO's Vision Contributing to Sustainable Society
DOCOMO's Sustainability
![Image of DOCOMO's sustainability](images/img_02.png)
Introduction to DOCOMO's Corporate Philosophy, Sustainability Policy and Materiality (Key Issues).
DOCOMO's Initiatives
Environmental Responsibility
![Image of Environmental Responsibility](images/img_05.png)
In order to implement actions that contribute to the sustainable development of the society and global environmental conservation, the DOCOMO Group has established a "Green Action Plan," defined the "Environmental Management System," and announced the "Carbon Neutral Commitment 2030."
- Green Action Plan
- Sustainability Report 2022 (Environmental Responsibility)
- Environmental Responsibility(in Japanese)
Press Release
- NTT DOCOMO Group Furthers Commitment to Carbon Neutrality by 2040,Targeting Net-Zero Greenhouse Gas Emissions Across its Supply Chain
- DOCOMO Launches Carbon-neutrality Website to Encourage Climate Action
- DOCOMO's Okayama Building to be Powered 100% with Renewable Energy
- NTT DOCOMO Commits to Carbon Neutrality by 2030, Aiming to Achieve Effectively Zero Greenhouse Gas Emissions
- NTT DOCOMO's Ambitious New Eco Targets Validated by Science-Based Targets Initiative
Research, Development and Innovation
![Image of Research, Development and Innovation](images/img_04.png)
The DOCOMO Group is working to address a variety of social issues through the use of ICT.
Customer and Community Engagement
![Image of Customer and Community Engagement](images/img_06.png)
As a good corporate citizen, NTT DOCOMO will contribute to society by making society a safe and secure place where all people can live comfortably and affluently.
- Safety and Security for Children
- Universal Design
- Community Investment
- NTT to Donate Humanitarian Aid Toward the Southeast Turkey Earthquake Response
- NTT Group to donate US $2.5 million for humanitarian aid in Ukraine and neighboring countries
- Customer satisfaction (in Japanese Only)
- Sustainability Report 2022(Customer and Community Engagement)
Building a Safe and Resilient Society
High-quality Communication Services
![Image of High-quality Communication Services](images/img_09.png)
As a provider of telecommunications services, DOCOMO pursues its mission of providing a communication environment that enables customers to use their mobile phones anytime and anywhere.
High-quality Communication Services(in Japanese only)
Disaster Countermeasures
![Image of Disaster Countermeasures](images/img_10.png)
Since its foundation, DOCOMO has worked to provide disaster-resistant communication services and continues to implement a range of disaster countermeasures to this day.
Disaster Countermeasures(in Japanese only)
Information Security
![Image of Information Security](images/img_14.png)
Recognizing that appropriate management of information is our key management issue, we have declared our Information Security Policy to ensure that our customers feel secure when using DOCOMO services.
Privacy Protection
![Image of Privacy Protection](images/img_15.png)
We have formulated and published our Privacy Policy, which clearly states our policy on handling personal data to provide security and trust to our customers.
Diversity and Job Satisfaction
Promoting Diversity
![Image of Promoting Diversity](images/img_07.png)
DOCOMO is working on promoting diversity by leveraging the strengths of a variety of talented workers as a competitive advantage.
Health Management
![Image of Health Management](images/img_08.png)
DOCOMO is committed to operating a thriving enterprise by promoting the safety and health of its employees.
Health Management(in Japanese only)
Working and Learning System
![Image of Working and Learning System](images/img_16.png)
We support the autonomy and challenges of each employee and provide an environment in which diverse human resources can demonstrate their individuality and abilities, grow and play an active role, including through various systems that promote innovation, childbirth, childcare, and nursing care.
Working and Learning System(in Japanese only)
Fair Business Practices
![Image of Fair Business Practices](images/img_17.png)
We promote awareness of human rights to create workplaces that respect the rights of every employee in terms of freedom from discrimination and harassment due to social status, family status, race, ethnicity, nationality, religion, physical or mental disability, sex, sexual minority, pregnancy, and birth, and childcare or nursing care leaves.
- NTT DOCOMO Group Code of Ethics
- Sustainability Procurement (Conflict Minerals, Green Procurement)
- Sustainability Report 2022 (Fair Business Practices)
- Fair Business Activities(in Japanese only)
Related Information
Reports and Evaluations by Third Parties
NTT DOCOMO Group Sustainability Report
![Image of Sustainability Report](/english/corporate/csr/images/img_11.png?ver=1704873609)
Sustainability reports are available here.
Sustainability Evaluations by Third Parties
![Image of Sustainability Evaluations by Third Parties](images/img_12.png)
Introducing external evaluations about DOCOMO's sustainability initiatives.
DOCOMO and the SDGs
![Image of DOCOMO and the SDGs](images/img_13.jpg)
DOCOMO is committed to contributing to achieving the SDGs through its business activities.
Collaborative Efforts with Customers and Partners to help society as a whole achieve carbon neutrality.
![Image of Caboneu record](images/img_caboneu_record_pc.png)
Caboneu record(in Japanese only)
![Image of Caboneu record](images/img_caboneu_record_smt.png)
Caboneu record(in Japanese only)
Related Service
Promotion of 3R Activities
![Image of Collecting Mobile Phones](images/img_mobile_recycle_w596.png)
DOCOMO addresses collecting and recycling used mobile phones, tablets, and feature phones.
Learn
Safety and Security for Children
![Image of Safety and Security for Children](images/img_safety_and_security_for_children.jpg)
DOCOMO is committed to ensuring that children can use their smartphones and mobile phones safely and securely.
Universal Design
![Image of Universal Design](images/img_hearty.jpg)
Introduction to the docomo Hearty Style initiatives based on the universal design concept.
docomo Smartphone classes
![Image of docomo Smartphone classes](images/img_smt_classes.png)
At the docomo Shop/d garden, we hold a free "docomo smartphone class" where you can learn the basic usage and useful functions of smartphones and Raku-Raku smartphones.
Support
Support for Disaster-Stricken Areas
![Image of Support for Disaster-Stricken Areas](images/img_charity.png)
Supporting disaster-stricken areas through fund-raising and other activities (charity website).
Support for Disaster-Stricken Areas(in Japanese only)
d POINT Donation Efforts
![Image of d POINT Donation Efforts](images/img_dpoint_club.png)
DOCOMO receives d POINT-based donations from customers at the d POINT CLUB website.
d POINT-based donations(in Japanese only)