Sustainability
We will comprehensively pursue business and ESG practices to contribute to the creation of a sustainable society.
DOCOMO's Vision Contributing to Sustainable Society
Message from the President and Chief Executive Officer
DOCOMO contributes to the creation of a sustainable society with "you".
DOCOMO's Sustainability
Introduction to DOCOMO's Corporate Philosophy, Sustainability Policy and Materiality (Key Issues).
DOCOMO's Initiatives
Environmental Responsibility
In order to implement actions that contribute to the sustainable development of the society and global environmental conservation, the DOCOMO Group has established a "Green Action Plan," defined the "Environmental Management System," and announced the "Carbon Neutral Commitment 2030."
- Green Action Plan
- Sustainability Report 2022 (Environmental Responsibility)
- Environmental Responsibility(in Japanese)
Press Release
- NTT DOCOMO Group Furthers Commitment to Carbon Neutrality by 2040,Targeting Net-Zero Greenhouse Gas Emissions Across its Supply Chain
- DOCOMO Launches Carbon-neutrality Website to Encourage Climate Action
- DOCOMO's Okayama Building to be Powered 100% with Renewable Energy
- NTT DOCOMO Commits to Carbon Neutrality by 2030, Aiming to Achieve Effectively Zero Greenhouse Gas Emissions
- NTT DOCOMO's Ambitious New Eco Targets Validated by Science-Based Targets Initiative
Research, Development and Innovation
The DOCOMO Group is working to address a variety of social issues through the use of ICT.
Customer and Community Engagement
As a good corporate citizen, NTT DOCOMO will contribute to society by making society a safe and secure place where all people can live comfortably and affluently.
- Safety and Security for Children
- Universal Design
- Community Investment
- NTT to Donate Humanitarian Aid Toward the Southeast Turkey Earthquake Response
- NTT Group to donate US $2.5 million for humanitarian aid in Ukraine and neighboring countries
- Customer satisfaction (in Japanese Only)
- Sustainability Report 2022(Customer and Community Engagement)
Building a Safe and Resilient Society
High-quality Communication Services
As a provider of telecommunications services, DOCOMO pursues its mission of providing a communication environment that enables customers to use their mobile phones anytime and anywhere.
High-quality Communication Services(in Japanese only)
Disaster Countermeasures
Since its foundation, DOCOMO has worked to provide disaster-resistant communication services and continues to implement a range of disaster countermeasures to this day.
Disaster Countermeasures(in Japanese only)
Information Security
Recognizing that appropriate management of information is our key management issue, we have declared our Information Security Policy to ensure that our customers feel secure when using DOCOMO services.
Privacy Protection
We have formulated and published our Privacy Policy, which clearly states our policy on handling personal data to provide security and trust to our customers.
Diversity and Job Satisfaction
Promoting Diversity
DOCOMO is working on promoting diversity by leveraging the strengths of a variety of talented workers as a competitive advantage.
Health Management
DOCOMO is committed to operating a thriving enterprise by promoting the safety and health of its employees.
Health Management(in Japanese only)
Working and Learning System
We support the autonomy and challenges of each employee and provide an environment in which diverse human resources can demonstrate their individuality and abilities, grow and play an active role, including through various systems that promote innovation, childbirth, childcare, and nursing care.
Working and Learning System(in Japanese only)
Fair Business Practices
We promote awareness of human rights to create workplaces that respect the rights of every employee in terms of freedom from discrimination and harassment due to social status, family status, race, ethnicity, nationality, religion, physical or mental disability, sex, sexual minority, pregnancy, and birth, and childcare or nursing care leaves.
- NTT DOCOMO Group Code of Ethics
- Sustainability Procurement (Conflict Minerals, Green Procurement)
- Sustainability Report 2022 (Fair Business Practices)
- Fair Business Activities(in Japanese only)
Related Information
Reports and Evaluations by Third Parties
NTT DOCOMO Group Sustainability Report
Sustainability reports are available here.
Sustainability Evaluations by Third Parties
Introducing external evaluations about DOCOMO's sustainability initiatives.
DOCOMO and the SDGs
DOCOMO is committed to contributing to achieving the SDGs through its business activities.
Collaborative Efforts with Customers and Partners to help society as a whole achieve carbon neutrality.
Caboneu record(in Japanese only)
Caboneu record(in Japanese only)
Related Service
Promotion of 3R Activities
DOCOMO addresses collecting and recycling used mobile phones, tablets, and feature phones.
Learn
Safety and Security for Children
DOCOMO is committed to ensuring that children can use their smartphones and mobile phones safely and securely.
Universal Design
Introduction to the docomo Hearty Style initiatives based on the universal design concept.
docomo Smartphone classes
At the docomo Shop/d garden, we hold a free "docomo smartphone class" where you can learn the basic usage and useful functions of smartphones and Raku-Raku smartphones.
Support
Support for Disaster-Stricken Areas
Supporting disaster-stricken areas through fund-raising and other activities (charity website).
Support for Disaster-Stricken Areas(in Japanese only)
d POINT Donation Efforts
DOCOMO receives d POINT-based donations from customers at the d POINT CLUB website.
d POINT-based donations(in Japanese only)
Rainbow Project
Connecting People and Society for Tohoku Smile
Rainbow Project(in Japanese only)
