Paying by Automatic Payment

This page introduces payment procedures, financial institutions that can be used, and notes regarding the payment of monthly usage charges through automatic payment.

  • Monthly usage charges will be billed by NTT Finance, a wholly owned company of the NTT Group that provides billing and collection services.
  • For customers subscribed to the ahamo billing plan, check New windowPayment and Billing for ahamo.

Notes

  • When the procedure for paying by automatic payment is completed, DOCOMO will consider you to have applied for the provision of billing information notices by electronic media (e-billing service) according to the terms of the agreement with DOCOMO (except when some services and discounts are used). However, upon request, DOCOMO can issue and send by post last month's receipt and an automatic payment notice of the amount of the current month's automatic payment if you pay an issuing fee specified separately in the service agreement with DOCOMO for each bill.
  • If the procedure for paying by automatic payment is not completed or if transfers failed consecutively, DOCOMO may change the payment method to paying by bill. In such cases, you will be charged an issuing fee specified separately in the service agreement with DOCOMO for each bill.
  • You will be sent bills once or twice until procedures with the financial institution are complete. Please pay those at a docomo Shop, convenience store, or financial institution that handles DOCOMO charges payment.

Issurance Fee

Financial Institutions

The financial institutions that you can use vary depending on the application method. Click the following link to check the list of financial institutions before proceeding with your application.

Procedures

  • The account that can be specified in the application for paying by automatic payment is limited to one in the name of the subscriber (or a legal representative or member of the subscriber's family) in the case of a subscription for an individual.
  • When an application is made in the name of a legal representative or member of the subscriber's family, a document that clarifies the relationship with the subscriber is required so please perform the procedure at a docomo Shop.
  • If you subscribe under a corporate name, visit your nearest docomo Shop or call docomo Information Center.

Apply online

You can apply for automatic payment by PC or smartphone 24 hours a day. If the application process completes successfully, automatic payment will, in principle, apply from the month following the month of application.

Items required

  • A bank card or bankbook under the name of the subscriber

Financial Institutions (Banks) that Handle Automatic Payment of DOCOMO Charges: When Applying Online

  • The authentication method used when checking account information and other information differs depending on the financial institution you specify. For details, contact the financial institution.
  • May not be available due to, for example, system maintenance conducted by the financial institution. For details, contact the financial institution.
  • Please note that you may not be able to apply depending on your subscription type.
  • Be sure to switch to another screen by selecting a button on the screen. Performing an operation on a screen retrieved from cache may result in an error.
  • If the name in the depositor field of the application form for automatic payment is the representative of a corporation, be sure to fill in the name of the corporation, title, and representative's name.

Apply at a shop

You can apply with your bank card or with the application form for automatic payment.

  • The authentication method used when checking account information and other information differs depending on the financial institution you specify. For details, contact the financial institution.
  • When an application is made in the name of a legal representative or member of the subscriber's family, a document that clarifies the relationship with the subscriber is required.
  • If the applicant is not the subscriber, a letter of attorney from the subscriber and the identification documents of the applicant are required.

Items required (when applying with bank card)

  • A bank card

Financial Institutions (Banks) that Handle Automatic Payment of DOCOMO Charges: When Applying at a Shop with Bank Card

  • Some bank cards may not be accepted depending on their type. A bank card without a magnetic stripe cannot be used.
  • You must input your bank card's PIN when applying.

Items required (when applying with application)

  • Bank account number from bankbook
  • The seal used to open the account
  • Application for automatic payment is available at docomo Shops

Financial Institutions (Banks) that Handle Automatic Payment of DOCOMO Charges: Apply at a Shop with Application

  • If the name in the depositor field of the application form for automatic payment is the representative of a corporation, be sure to fill in the name of the corporation, title, and representative's name.

Apply by post

You can request the application form for automatic payment by phone or get it from the docomo Online Application website. Please fill out the application form for automatic payment and return it to us.

  • Subscribers registered under their personal names can only specify bank accounts of their own.
  • If the name in the depositor field of the application form for automatic payment is the representative of a corporation, be sure to fill in the name of the corporation, title, and representative's name.

Financial Institutions (Banks) that Handle Automatic Payment of DOCOMO Charges: When Applying at a Shop with Application

Service Counters

Procedures can be carried out by PC, smartphone, docomo Feature Phone, phone, or at a docomo Shop/d garden.

PC,
smartphone,
docomo Feature Phone
(sp-mode)

You can apply from (docomo Online Application). The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • When accessing from a PC, a d ACCOUNT is required.
  • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *1

docomo Feature Phone
(i-mode)

You can apply from (docomo Online Application).

Business hours :
24 hours *1

Phone

  • The application form for automatic payment will be sent by post. Fill in the necessary items on the application form for automatic payment and then send it back in the included envelope.
  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Shop
/d garden
docomo Shop/d garden

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

Other Guidance Regarding Automatic Payment

  • The billed amount will be transferred from a designated bank account on the due date. You can check usage charges online. For details, visit Usage Charges Confirmation.
  • You can request usage charges to be mailed to you in the form of an automatic payment notice or an itemized bill (issuing fee incurred). For details on delivered notices, check Reading Your Automatic Payment Notice and Reading Your Bill Details.
  • The payment destination may change based on the terms of the agreement regarding various DOCOMO services used by the customer.
  • If automatic payment was not possible due to insufficient funds on the day of transfer (payment date), DOCOMO may request transfer again on a date specified separately.

Terms and Conditions of Automatic Payment by Deposit Account (Excluding a Japan Post Bank Account)

  1. When you (the financial institution) receive a bill that I (the account holder who has a DOCOMO line subscription) have to pay from the company (DOCOMO), please debit the amount in the bill from my deposit account and pay it without notifying me. In this case, I will neither submit my bankbook and savings withdrawal form nor issue a check, regardless of the terms and conditions of deposit accounts or the terms and conditions of current accounts.
  2. If the amount in the bill exceeds the amount that can be withdrawn from my deposit account (including the amount within my overdraft limit) on the day of payment, you may return the bill to the company without notifying me.
  3. If I want to terminate this agreement, I will notify you thereof in writing. If there are reasonable reasons to believe this agreement is terminated, for example, when you do not receive a bill from the company for a long period of time without there being any notification, you may regard this agreement as terminated, unless I notify you otherwise.
  4. Even if a dispute arises regarding this payment by deposit account, you will not be troubled, unless you are responsible for the matter.
  • If the Japan Post Bank is specified, the terms and conditions of automatic payment designated by the Japan Post Bank apply.
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