sp-mode Password

sp-mode password is the 4-digit number to use when setting your mail address, using sp-mode Content Payment Service, etc.

Services which Require sp-mode Password

You are required to enter your sp-mode password when using the services or performing the operations below.

  • When using sp-mode Content Payment Service (Google PlayTM)

Refer to Issuing and Changing Your PIN, ID, or Password (in Japanese only) for confirming the list of PIN required for using services and how to issue, change, and unlock the PIN.

If You Forget Your sp-mode Password or the Lock Is Activated

The following methods can be used to reset the sp-mode password to the default setting of [0][0][0][0].

If the lock is activated, it will be disabled automatically at 0:00 a.m. on the following day. You can disable the lock yourself by resetting the sp-mode password as below.

  • If an incorrect PIN is entered a certain number of times, your PIN is locked from the perspective of security.

Service Counters

docomo Feature Phone

You can apply from (docomo Online Application). The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • When accessing from a PC, a d ACCOUNT is required.
  • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *1


  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Shop
/d garden
docomo Shop/d garden

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

How to Change Your sp-mode Password

The sp-mode password setting at the time of purchase is [0][0][0][0].
You can change your sp-mode Password from dmenu → My docomo → (Setting [mail, etc.]) → (sp-mode password [Change]).
Network PIN is required to verify your identity.

When Accessing From a PC or Smartphone (My docomo)

Notes on Using PIN

To use DOCOMO services, you may need your PIN.
Do not disclose your PIN to anyone.

Notes on Using PIN (in Japanese only)

  • Google Play is a trademark of Google LLC.
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