From within Japan

0120-005-250 (toll free)
Service is available in English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m. (open all year round)

  • May not be accessible from some IP phones.

From overseas

9 a.m. to 8 p.m. JST (open all year round)

  • Guidance is provided in Japanese.

When calling from a DOCOMO mobile phone overseas

Display + -81-3-6832-6600 (toll free)

When calling from landline or similar phone abroad

International roaming inquiries International call access number of your country of stay -81-3-6832-6600 (charges apply)

Check WORLD CALL and WORLD WING application status

Check the status of your application here.

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