Mobile Device Protection Service (Applied through May 31, 2019)
Compensation for your phone
If you purchased a model on or after Saturday, June 1, 2019, services that you can subscribe to differ depending on the release date of the model.
- If you purchased a model released on or after Thursday, September 15, 2022, consider subscribing to Smart Anshin Hoshou.
- If you purchased a model released on or before Wednesday, August 31, 2022, consider subscribing to Mobile Device Protection Service.
- A different service is offered depending on the model for customers who applied for Mobile Device Protection Service on or before Friday, May 31, 2019.
The information on this page is for customers who are using winter 2013 or later models. For details, customers using summer 2013 or earlier models should refer to Mobile Device Protection & Delivery Service (Applied through May 31, 2019), and customers using an iPhone, iPad should refer to Mobile Device Protection Service for iPhone & iPad (Applied through May 31, 2019).
Applicable: Customers who purchased winter 2013 or later models by Friday, May 31, 2019
Receive full compensation for phone issues. This service offers a replacement phone and support for repair fees.
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Application : Required
Monthly charge : ¥363 (incl. tax) to ¥550 (incl. tax)*1
No monthly charge for up to 31 days from date of the first application*2.
- If you apply for delivery via My docomo, you will get a 10% discount on the subscriber's expenses.
- The procedure can be performed 24/7 (open all year round) from the Internet.
How to Apply for Compensation Online [PDF format:1,950KB] (in Japanese only)
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Monthly Charge
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(incl. tax)
Monthly Charge Applicable models Monthly Charges "docomo with" applicable models (except for iPhone and iPad) and sp-mode Feature Phones of November 2017 models and later models*3*4 ¥363 Smartphones and tablets of 2014 winter models and later models*3 ¥550 Models other than the above*3 ¥418 - The monthly charge for your current mobile phone can be viewed at the Monthly Charges by Model for Mobile Device Protection Service (Applied through May 31, 2019) (in Japanese only) page.
- Excludes new color variations for "docomo with" applicable models older than November 2017 models.
No monthly charge for up to 31 days
No monthly charge for 31 days from date of the first application.
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Phone Replacement in Case of Trouble
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This service covers you against various kinds of trouble including water exposure, damage, and loss. You can use the service up to twice a year.
If trouble occurs, we will offer a replacement phone (refurbished product) to you within two days from when the application was made.
Starting Tuesday, September 3, 2019, the device can also be replaced at shops.Subscriber's expenses
You can use the service up to twice a year from the day an application was made to use this service (application for compensation).
(incl. tax)
Subscriber's expenses Applicable plans Subscriber's expenses Subscriber with monthly charge of ¥363 Uniform charge of ¥5,500 Subscriber with monthly charge of ¥550 Uniform charge of ¥8,250 Subscriber with monthly charge of ¥418 First time:¥5,500
Second time:¥8,800NEWService benefits
- WEB Wari
If you apply for delivery of a replacement phone via My docomo, you will get a 10% discount on the subscriber's expenses. - Express Delivery
A replacement phone will be delivered within four hours after the completion of the service application to Tokyo's 23 wards and Osaka-shi, Osaka. This option costs you an additional shipping fee of ¥3,300 (incl. tax). - Shop Replacement
If you find a shop that has your model in stock in Replacement Phone Available Shops, you can get a replacement phone on the day you visit the shop.
For details on the Replacement Phone Delivery and Shop Replacement services, see Offering a Replacement Phone page.
How to apply
You can apply from My docomo, at a docomo Shop/d garden, or by phone.
My docomo
24/7 (open all year round)
- If you apply for delivery via My docomo, you will get a 10% discount on the subscriber's expenses.
How to Apply for Compensation Online [PDF format:1,950KB] (in Japanese only)docomo Shop/d garden
The compensation procedure can be performed directly at a docomo Shop/d garden.
If you find a shop that has your model in stock in Replacement Phone Available Shops, you can get a replacement phone on the day you visit the shop.
For details on Shop Replacement, see Offering a Replacement Phone.Business hours and compensation application acceptance hours differ depending on the shop. Please see the page of the corresponding shop for details.
Phone
open all year round
You can apply for compensation (delivery of a replacement phone) at the Mobile Device Protection Service Center.
- You cannot apply for Shop Replacement by phone.
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Repair Fee Support in the Event of Trouble
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Support is provided for the repair fee when a model that has malfunctioned is repaired by DOCOMO.
In addition to the manufacturer's warranty period of one year, DOCOMO offers a warranty from the second year until the end of repair acceptance of the model.- Not applicable to phones that have been exposed to water, damaged beyond repair (deformation/damage of circuit board), modified (including software modifications), or repaired at a location other than a repair counter specified by DOCOMO.
- Repairs may not be possible depending on the model or part that has malfunctioned or because of insufficient repair parts or other factors.
- Repairs only apply to the phone. The rear cover and other accessories must be repurchased.
Subscriber's expenses after Repair Fee Support has been applied
Subscriber's expenses after Repair Fee Support has been applied Malfunction covered by warranty Free (while repairs possible) When malfunction not covered by warranty Upper limit of ¥3,300 (incl. tax) (while repairs possible) - Please check Repair Acceptance Conditions (in Japanese only) to find out if your model can be accepted for repair.
- Repair fees vary depending on circumstances at the time of application. Refer to Proposed Plan for the Event of Malfunction (in Japanese only) before applying for the compensation procedure.
- For more information about the repair fees for docomo Smartphones/docomo Mobile Phones, see Approximate Repair Fees (in Japanese only).
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Handset Data Recovery Charge Discount
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Get a discount on the Handset Data Recovery Service (in Japanese only) charge for recovering your phonebook and other data from a phone from which data can no longer be exported because of water exposure, damage, etc.
Data recovery charge
(incl. tax)
Data recovery charge Applicable plans Subscriber's expenses Subscriber with monthly charge of ¥363 Normal charge: ¥8,800→¥1,100
(¥8,800 if not subscribed)Subscriber with monthly charge of ¥550 Subscriber with monthly charge of ¥418 Normal charge: ¥8,800→¥2,200
(¥8,800 if not subscribed) -
Free Keitai-Osagashi Service (Mobile Phone Finder Service)
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The monthly charge for Keitai-Osagashi Service (in Japanese only), which allows you to find the approximate location of your phone when it is lost, will be free.
- You need to subscribe to Keitai-Osagashi Service to use this feature.
- This service will no longer be available once you cancel your DOCOMO line subscription.
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Terms of Use
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Check the service conditions in the
Terms of Use [PDF format:610KB] (in Japanese only). -
Notes
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Notes on replacement phone offering service
- Depending on the model you use, the same model may not be able to be provided.
- The monthly charge after replacement may be a charge in accordance with the model after replacement. Consequently, please note that the monthly charge may become higher than before compensation was accepted.
- Customers with subscriptions for any model other than a 5G model may be encouraged to switch models and change their subscription (to Xi or 5G for FOMA models and to 5G for Xi models) at the Mobile Device Protection Center.
- Please apply for compensation within 30 days of the trouble occurring. In case of theft or loss, please apply after suspending service and notifying the police. (DOCOMO may confirm information such as the notification receipt number issued by the police, person who accepted the notification, name of the police station where the notification was accepted, and the date and time.)
- If the data in the old phone needs to be transferred, transfer the data yourself before sending the phone.
- If you are not able to send your old phone to DOCOMO, you will be required to pay a penalty for breach of contract.
- The breach of contract fees of Mobile Device Protection Service for a compensation application from September 14, 2016 are as follows.
<Penalty charges>(incl. tax)
Penalty charges Mobile Device Protection Service (Applied through May 31, 2019) : ¥363 ¥44,000 Mobile Device Protection Service (Applied through May 31, 2019) : ¥418/¥550 ¥66,000 - If a replacement phone is not delivered to you because you were not at home when it was delivered or the address was incorrect, the application for compensation will be automatically canceled.
- Automatic cancellation is applied under the following conditions:
<Delivery to your specified address>- Not being at home: The delivered replacement phone is returned to DOCOMO because it is not collected from the delivery company in time.
- Incorrect address: The delivery company discovers that the specified address is incorrect.
Seven days pass since the date of arrival that you were notified of at the time of application. - If you find a replacement phone to be defective, please contact the Mobile Device Protection Service Center within 14 days including the compensation application reception date specified in "Replacement Phone Delivery Information" or "Compensation Application Confirmation".
Before contacting, be sure to check "Frequently Asked Questions" in "Service Guidelines", which is supplied with the replacement phone.
Other notes
If there are any changes to the registration information you submitted to DOCOMO, such as the registered phone, contact a
docomo Shop/d garden, My docomo (in Japanese only), or docomo Information Center. For information that needs to be reported, please check the FOMA service agreement or Xi service agreement.Notes concerning canceling Mobile Device Protection Service
- You can continue your subscription to Mobile Device Protection Service when you cancel your DOCOMO line subscription and switch to another carrier with Mobile Number Portability (MNP). (A d ACCOUNT or Business d ACCOUNT is required.)
- This applies to customers who canceled their DOCOMO line subscription and started the procedure to switch to another carrier using Mobile Number Portability (MNP) on or after September 28, 2021.
- There are restrictions on some services.
- The mobile phone number and subscriber name you used when you canceled the DOCOMO line subscription and switched to another carrier with Mobile Number Portability will be verified at the time of application for compensation. Please be sure to keep the information for when you use this service.
- If you cancel your subscription to Mobile Device Protection Service, you will not be able to reapply for the service until your next device purchase.
- You will no longer be able to receive a replacement phone. You will need to purchase a new device in the event of a total loss.
- You will no longer be able to receive Repair Fee Support (a service that limits your repair fees to a maximum of ¥3,300 [incl. tax]). Depending on the extent of the damage, repair fees may be costly.
- If you are unable to retrieve data from your damaged phone, you will no longer be able to receive a discount for the Handset Data Recovery Service.
Service counter
If you have any inquiries or questions about the service or want to report a change of the registered phone, contact the Mobile Device Protection Service Center.
How to Apply for Compensation Online [PDF format:1,950KB] (in Japanese only)
- The monthly charge is specified by DOCOMO depending on the model.
- Once per line, the monthly charge will be waived for the first 31 days. However, this does not apply to lines that have already received the free monthly charge benefit under Mobile Device Protection Service, Mobile Device Protection Service for iPhone & iPad, or Smart Anshin Hoshou. Unless you cancel the service during the free service period, you will be charged a monthly fee, starting on the month that includes the day after the free period ends.
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- Android is a trademark of Google LLC.
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