Materiality (Key Issues)
Based on our sustainability policy, we have determined the materiality of six issues and established KPIs.
Materiality (Key Issues) and KPIs
Commit to environmental sustainability
| Sustainability Issue | KPI | Targets | Target FY |
|---|---|---|---|
|
Amount of GHG emissions (Scope 1, 2) | Carbon neutrality | 2030 |
| Net zero across the supply chain | Net zero | 2040 | |
| Green 5G | Renewable energy rate higher than the 5G subscriber rate | Every year | |
| Green conversion rate of data centers | 100% | 2030 | |
| EV conversion rate of regular vehicles | 50% | 2025 | |
| 100% | 2030 | ||
| Waste recycling rate | 99% or more | 2030 | |
| Number of waste treatment (PCB) violations | 0 | Every year |
Address social challenges through R&D and innovation
| Sustainability Issue | KPI | Targets | Target FY |
|---|---|---|---|
|
Verify new value through field demonstrations focusing on DOCOMO technologies | At least 10 projects | Every year |
Customer and community engagement
| Sustainability Issue | KPI | Targets | Target FY |
|---|---|---|---|
|
Customer engagement rate (CX) | NPI (higher than the previous fiscal year) | Every year |
| NPS (higher than the previous fiscal year) | Every year |
Realize a safe, secure, and resilient society
| Sustainability Issue | KPI | Targets | Target FY |
|---|---|---|---|
|
Number of major accidents | 0 | Every year |
| Number of accidents in life infrastructure services | 0 | Every year | |
| Number of serious cyber-attack incidents | 0 | Every year | |
| Number of serious information leaks | 0 | Every year |
Develop and deploy diverse human resources and improve job satisfaction
| Sustainability Issue | KPI | Targets | Target FY |
|---|---|---|---|
|
Employee engagement rate (EX) | Higher than the reference fiscal year (FY2022) | Every year |
| Ratio of newly promoted female managers | 30% | Every year | |
| Ratio of female managers | 15% | 2025 | |
| Ratio of female directors | 25-30% | 2025 | |
| Ratio of male employees taking childcare leave | 100% | Every year | |
| Percentage of male employees taking leave for childcare | 100% | Every year | |
| Number of occupational accidents | 0(Occupational accidents) | Every year | |
| 0(Serious industrial accidents during telecom construction) | Every year | ||
| Maintaining the PRIDE index (LGBTQ+ inclusion indicator) | Gold rating | Every year | |
| Presenteeism loss rate | 6% or below | Every year | |
| Employment Ratio of People with Disabilities | 2.5% | Every year |
Pursue respect for human rights and fair business practices
| Sustainability Issue | KPI | Targets | Target FY |
|---|---|---|---|
|
Number of confirmed human rights violations | 0 | Every year |
| Number of anti-competitive illegal acts and bribery cases | 0 | Every year | |
| Rate of direct dialogue with suppliers that require improvement | 100% | Every year |
(As of December, 2025)
Concept for Determining the Materiality of Issues
1. Confirmation of coverage and selection of issues
We have selected 16 sustainability issues that NTT DOCOMO should address by reviewing external evaluations, guidelines, the NTT Group Sustainability Charter, and other topics related to sustainability.
External indicator: DJSI
International guidelines: GRI Standards, SASB, ISO26000
Domestic and overseas initiatives: SDGs
2. Priority assessment
With regard to the sustainability issues selected in 1., we evaluated our priorities based on two perspectives: social impact (external impact, such as to stakeholders) and business impact (impact within NTT DOCOMO), with input from outside experts, in order to identify sustainability issues that are considered to be of high priority to NTT DOCOMO. All of the 16 issues were rated high priority.
3. Materiality assessment and validation of issues
Regarding the 16 sustainability issues rated high priority in 2., we summarized the relevant issues, indicated the direction to be taken, assessed their materiality, and designated them as key issues. In addition, we validated a series of processes.
Related Information
Sustainability Policy
By creating new services that bring social value, DOCOMO aims to achieve sustainable growth and development together with society.
