Materiality (Key Issues)
Based on our sustainability policy, we have determined the materiality of six issues and established KPIs.
Materiality (Key Issues) and KPIs
Environmental Responsibility
| Sustainability issues | Issue | Target value | Year of achievement |
|---|---|---|---|
|
Net-Zero (Scope1,2,3) | Net-Zero | 2040 |
| Carbon neutrality | Carbon neutrality | 2030 | |
| Power efficiency in the telecommunications business (compared to FY 2013) | 10 times or more | 2030 | |
| Conversion rate of regular vehicles to EVs | 50% | 2025 | |
| 100% | 2030 | ||
| Waste recycling rate | 99% or more | 2030 |
Research, Development and Innovation
| Sustainability issues | Issue | Target value | Year of achievement |
|---|---|---|---|
|
Verification of new value in demonstration fields using DOCOMO's technologies | 10 cases or more | Every year |
Customer and Community Engagement
| Sustainability issues | Issue | Target value | Year of achievement |
|---|---|---|---|
|
Social contribution expenses, number of customer comments/number of services improved in response to feedback, etc. | Publication of actual values | Every year |
Building a Safe and Resilient Society
| Sustainability issues | Issue | Target value | Year of achievement |
|---|---|---|---|
|
Percentage of population covered by 5G | 90% | 2023 |
| Provision rate of stable communication services | 99.99% or more | Every year | |
| Number of serious incidents | 0 | Every year | |
| Number of serious incidents due to cyberattacks | 0 | Every year |
Diversity and Job Satisfaction
| Sustainability issues | Issue | Target value | Year of achievement |
|---|---|---|---|
|
Percentage of female managers | 15% | 2025 |
| Percentage of new female managers | 30% | Every year | |
| Percentage of female executives | 25-30% | 2025 | |
| Rate of male employees taking childcare leave | 100% | Every year | |
| Recruitment of external human resources | 30% | 2023 | |
| Work-related accidents Number of serious accidents during facility construction |
0 | Every year | |
| Employee engagement rate | Above the previous fiscal year (mid-term target: 65%) | Every year | |
| Remote work rate (non-face-to-face rate) | 60% | 2023 | |
| Paper consumption | 0 | 2025 |
Fair Business Practices
| Sustainability issues | Issue | Target value | Year of achievement |
|---|---|---|---|
|
Number of confirmed human rights violations | 0 | Every year |
| Number of anti-competitive and bribery violations | 0 | Every year | |
| Rate of direct interaction with key suppliers | 100% | Every year |
(As of December, 2023)
Concept for Determining the Materiality of Issues
1. Confirmation of coverage and selection of issues
We have selected 16 sustainability issues that DOCOMO should address by reviewing external evaluations, guidelines, the NTT Group Sustainability Charter, and other topics related to sustainability.
External indicator: DJSI
International guidelines: GRI Standards, SASB, ISO26000
Domestic and overseas initiatives: SDGs
2. Priority assessment
With regard to the sustainability issues selected in 1., we evaluated our priorities based on two perspectives: social impact (external impact, such as to stakeholders) and business impact (impact within DOCOMO), with input from outside experts, in order to identify sustainability issues that are considered to be of high priority to DOCOMO. All of the 16 issues were rated high priority.
3. Materiality assessment and validation of issues
Regarding the 16 sustainability issues rated high priority in 2., we summarized the relevant issues, indicated the direction to be taken, assessed their materiality, and designated them as key issues. In addition, we validated a series of processes.
Related Information
Sustainability Policy
By creating new services that bring social value, DOCOMO aims to achieve sustainable growth and development together with society.
