Repair Fee Support

This page is a guide to Repair Fee Support, which limits repair fees to ¥3,300 (incl. tax) even in cases where damage or malfunction is not covered by the warranty.

  • For models with Dual Screen, this service applies to both the main screen and the secondary screen. However, a repair fee of up to ¥3,300 (incl. tax) is incurred for each screen.
    • The maximum repair fee for iPhone is ¥5,500 (incl. tax).

Support Details

Constant peace of mind with a warranty period extension

In addition to the manufacturer's warranty period of one year, DOCOMO offers a warranty from the second year until repair acceptance has been completed.

Constant peace of mind for malfunctions outside of the scope of the warranty as well

Even for damage or malfunctions outside of the scope of the warranty, the repair fee will be no more than ¥3,300 (incl. tax) until repair acceptance has been completed.

  • The maximum repair fee for iPhone is ¥5,500 (incl. tax).

Conditions

  • A subscription to Mobile Device Protection Service or Smart Anshin Hoshou is required for 2013 winter models and later models.
  • docomo Certified (DOCOMO certified second-hand product) products are not eligible for warranty coverage extension.
  • If two or more handsets are submitted for repairs at the same time, Repair Fee Support will not cover the second handset and any subsequent handset.
  • Not applicable to the 2in1 B number subscription and WideStar.
  • iPad and some products for which the manufacturer is the distributer are not applicable to this service.
  • For models with Dual Screen, this service applies to both the main screen and the secondary screen. However, a repair fee of up to ¥3,300 (incl. tax) is incurred for each screen.
  • The maximum repair fee for iPhone is ¥5,500 (incl. tax).
  • Consumption tax will be applied at the rate in effect at the time your repair fee is charged.
  • Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Ceramic Shield, Dynamic Island, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, ProMotion, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare+, Apple TV+, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2024 Apple Inc. All rights reserved.
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