Learning How to Use a Product
If You Do Not Know How to Use a Product
Download the user's manual for your product in PDF format.
We will discontinue providing English user manuals for models released from March 2026 onward.
■ How to Access Manuals After the Discontinuation of English Versions
Please use the Japanese user manuals with a translation tool of your choice.
Japanese user manuals: https://www.docomo.ne.jp/support/manual/
For more details, please refer to this link.
(link: https://www.docomo.ne.jp/english/support/trouble/manual/download/ )
Inquiries by Phone(Open all year round)
From DOCOMO mobile Phones
Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m.
*Only from a DOCOMO mobile phone or Android Smartphone.
From landline phones etc.
Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m.
*May not be accessible from some IP phones.
