DOCOMO's Compensation Services and Affordable Packs
DOCOMO's compensation services are not just for smartphones!
They cover various other issues, too!
For Customers Considering Subscribing to DOCOMO's Compensation Services and Affordable Packs
DOCOMO's compensation services provide peace of mind in your day-to-day
In addition to smartphone issues, digital device issues and risks associated with using smartphones can also be covered.
Why not give yourself peace of mind in your day-to-day with DOCOMO's compensation services?
Compensation for unexpected issues

In addition to your phone, DOCOMO offers compensation for various issues ranging from damages to digital devices at home and to personal belongings when you are away from home, to unauthorized payments.
Various types of products are eligible for compensation regardless of the store of purchase and the manufacturer.
Daily security measures

We offer various security services to protect not only smartphones but also PCs and home networks from various threats. We will keep your Internet environment safe and secure both at home and when you're out and about.
Eliminate everyday worries

DOCOMO can help you with any questions and concerns about use and malfunctions, etc.
Feel free to contact us by phone, LINE, etc. for any inquiries about smartphones and other communication devices.
You may not be able to subscribe to some services depending on the release date of your model.
You can check available compensation services applicable to your model in Search for Monthly Charges for Compensation Service (in Japanese only) page.
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Customers with Models Released on or after Thursday, September 15, 2022
Open
DOCOMO's compensation services and affordable packs
Allow yourself some peace of mind regarding your smartphone and home devices at an affordable package price.
Monthly charges (incl. tax)
DOCOMO's compensation services and affordable packs Affordable packs Smart Anshin Pack
¥572 to ¥1,342Home Anshin Pack
¥605Compensation for unexpected issues Smart Anshin Hoshou
¥330 to ¥1,100- Compensation for your model
- Ienaka Kiki Hoshou (Membership Privilege)
- Sumaho Fusei Kessai Hoshou (Membership Privilege)
- Keikouhin Hoshou mini (Membership Privilege)
- Daily security measures Anshin Security (in Japanese only)
¥220Network Security (in Japanese only)
¥385Eliminate everyday worries Anshin Remote Support (in Japanese only)
¥440Net Total Support (in Japanese only)
¥550Smart Anshin Pack
- Applicable: Customers subscribed to or eligible for Smart Anshin Hoshou
- Monthly charge: ¥572 to ¥1,342 (incl. tax)
This pack provides support for smartphone issues, operation and settings, and security features. This is an Anshin service pack for unexpected issues.
Smart Anshin Pack (in Japanese only)
Home Anshin Pack
- Applicable: Customers subscribed to Smart Anshin Hoshou
- Monthly charge: ¥605 (incl. tax)
- ¥935 to ¥1,705 (incl. tax) together with Smart Anshin Hoshou
This pack provides support for network device security, repair, and settings. This is an Anshin service pack to prepare for threats to your home network.
Home Anshin Pack (in Japanese only)
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Customers with Models Released on or before Wednesday, August 31, 2022
Open
DOCOMO's compensation services and affordable packs
Allow yourself some peace of mind regarding your smartphone and home devices at an affordable package price.
Monthly charges (incl. tax)
DOCOMO's compensation services and affordable packs Affordable packs Anshin Pack
¥1,463 to ¥2,200Anshin Pack Mobile
¥605 to ¥1,342Anshin Pack Home
¥968Compensation for unexpected issues Mobile Device Protection Service
¥363 to ¥1,100Digital Device Protection Service (in Japanese only)
¥550Daily security measures Anshin Security (in Japanese only)
¥220Network Security (in Japanese only)
¥385Eliminate everyday worries Anshin Remote Support (in Japanese only)
¥440Net Total Support (in Japanese only)
¥550Anshin Pack Mobile
- Monthly charge: ¥605 to ¥1,342 (incl. tax)
This service pack allows you to use your smartphone with peace of mind by offering all-in-one support for operation and settings, security features, and compensation for unexpected issues.
Anshin Pack Mobile (in Japanese only)
Anshin Pack Home
- Monthly charge: ¥968 (incl. tax)
This service pack is designed for all family members to have peace of mind by covering security and compensation for network devices such as PCs and gaming devices.
Anshin Pack Home (in Japanese only)
Anshin Pack
- Monthly charge: ¥1,463 to ¥2,200 (incl. tax)
Get an extra discount by subscribing to both Anshin Pack Mobile and Anshin Pack Home
Anshin Pack (in Japanese only)
Applying for Delivery of a Replacement Phone
If you have subscribed to Smart Anshin Hoshou or Mobile Device Protection Service and want to apply for compensation (delivery of a replacement phone), go to the corresponding service page for the procedure.
We recommend online application, which is available 24/7 and gives you a 10% discount on your expenses.
Smart Anshin Hoshou
Applicable: Customers with models released on or after Thursday, September 15, 2022
Mobile Device Protection Service
Applicable: Customers who meet both eligibility requirements below
- Customers who purchased a model on or after Saturday, June 1, 2019
- Customers with models released on or before Wednesday, August 31, 2022
Mobile Device Protection & Delivery Service
Applicable: Customers who meet both eligibility requirements below
- Customers who applied for the compensation service on or before Friday, May 31, 2019
- Customers who purchased summer 2013 or earlier models
Mobile Device Protection Service for iPhone & iPad
Applicable: Customers who meet both eligibility requirements below
- Customers who applied for the compensation service on or before Friday, May 31, 2019
- Customers using an iPhone or iPad
You can check the services to which you have subscribed on Check the Current Subscription Details page.
List of DOCOMO's Compensation Services and Affordable Packs
For details on how to apply for compensation and how to subscribe to the services, refer to the corresponding service page.
Smart Anshin Pack
- Smart Anshin Hoshou
- Anshin Remote Support (in Japanese only)
- Anshin Security (in Japanese only)
Smart Anshin Pack (in Japanese only)
Home Anshin Pack
- Net Total Support (in Japanese only)
- Network Security (in Japanese only)
Home Anshin Pack (in Japanese only)
Anshin Pack
Anshin Pack Mobile
- Mobile Device Protection Service
- Anshin Remote Support (in Japanese only)
- Anshin Security (in Japanese only)
Anshin Pack Mobile (in Japanese only)
Anshin Pack Home
- Digital Device Protection Service (in Japanese only)
- Net Total Support (in Japanese only)
- Network Security (in Japanese only)
Anshin Pack Home (in Japanese only)
Anshin Pack (in Japanese only)
Other Mobile Device Protection Services
DOCOMO's Environmentally Friendly Compensation Services
Replacement phones provided by the compensation service will be phones that meet DOCOMO's standards among those collected from customers through the compensation service or the Trade-in Program (in Japanese only).
They are provided with data erased, software initialized, and exterior parts replaced as necessary. (Some scratches may be present, but they will not interfere with operation.)
In addition to using resources efficiently by recycling collected devices, DOCOMO has implemented various other initiatives to preserve the global environment.