How to Apply

You can apply at a docomo Shop/d garden. If you apply by PC, smartphone, docomo Feature Phone or phone, you will be sent an application form by post to fill in and then send back.

docomo Shop
/d garden
docomo Shop/d garden

You are required to make a Shop Appointment to perform procedures at a docomo Shop/d garden. If you visit a shop without an appointment, you may be asked to return with an appointment for another day.

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop


  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Feature Phone

You will be sent an application form by post to fill in and then send back. The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • To change the main line to another line with the same subscriber name as the main line of Family Discount when requesting cancellation or making an MNP reservation, you can apply from docomo Online Application. (No application form is required.)
  • When accessing from a PC, a d ACCOUNT is required.
  • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *1

docomo Feature Phone

You can apply from (docomo Online Application).

Business hours :
24 hours *1
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.
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