Information about Mobile Device Protection Service for Models You Already Own

Some service content will vary if you subscribe to Mobile Device Protection Service with a model you already own when making a new line subscription or when switching from another carrier to DOCOMO with Mobile Number Portability (MNP).

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  • Service Subscription Application

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    Application conditions

    This service is applicable to customers who already own a model and apply for a new line subscription or switch from another carriers to DOCOMO with Mobile Number Portability (MNP) with it.

    Applicable models

    Models designated by DOCOMO

    • Your phone must be verified to be in good working condition at a shop to proceed with the application.

    Application dates

    At the same time as or within 14 days of making a new line subscription or changing from another carrier to DOCOMO with Mobile Number Portability (MNP)

    Service counters for application procedure

  • Compensation Details

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    Compensation details vary depending on the purchase location and the OS of the device you bring.

    Phones purchased from DOCOMO

    Devices eligible for compensation
    Devices eligible for compensation Android iOS Manufacturer brands*1
    Offering a replacement phone Applicable Applicable Applicable
    Applicable issues for phone replacement Malfunction, water exposure, damaged beyond repair, damage Applicable Applicable Applicable
    Theft, loss Not applicable Not applicable Not applicable
    Repair fee support (Bring in for Repair) Applicable*2*3 Applicable*2*3
    Excludes iPad    		 Applicable*2*3
    Anshin Pack Mobile Applicable Applicable Not applicable
    Battery Pack Anshin Support Applicable*4 Not applicable Not applicable
    Handset Data Recovery Service Applicable
    Compatible models only*5    		 Applicable
    Compatible models only*5    		 Applicable
    Compatible models only*5
    Keitai-Osagashi Service (Mobile Phone Finder Service)(Monthly subscription) Applicable*6 Applicable*6 Not applicable
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    Phones purchased from other companies

    The following describes the details of compensation when bringing in a phone purchased from another company to make a new line subscription or when changing the carrier to DOCOMO with Mobile Number Portability (MNP).
    If you have used an authorized repair service provided by the device manufacturer, you must notify the Mobile Device Protection Service Center.

    Devices eligible for compensation
    Devices eligible for compensation Android iOS
    Offering a replacement phone Offering an equivalent device designated by DOCOMO
    Offering an equivalent device designated by DOCOMO    		 Applicable
    Applicable issues for phone replacement Malfunction, water exposure, damaged beyond repair, damage Applicable Applicable
    Theft, loss Not applicable Not applicable
    Repair fee support (Bring in for Repair) Not applicable Not applicable
    Anshin Pack Mobile Not applicable Applicable
    Battery Pack Anshin Support Not applicable Not applicable
    Handset Data Recovery Service Not applicable Applicable
    Compatible models only*5
    Keitai-Osagashi Service (Mobile Phone Finder Service) Not applicable Not applicable
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    1. For applicable manufacturer brand models, refer to PDFPhones purchased from DOCOMO [PDF format:177KB] (in Japanese only) .
    2. For details on repairs at a Galaxy quick repair site, refer to In-Store Quick Repairs at a Repair Corner (in Japanese only).
    3. For details on repairs at the iPhone and iPad Repair Corner, refer to iPhone Repair Corner or iPad Repair Corner.
    4. For compensation conditions, refer to Battery Pack Anshin Support.
    5. For compatible models, refer to Applicable Models (in Japanese only) in Handset Data Recovery Service.
    6. Only spot subscriptions (charged) are available.Please refer to Keitai-Osagashi Service (in Japanese only) for more details.

  • Applicable Models and Monthly Charges

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    • No monthly charge is incurred for up to 31 days for only the first application for Mobile Device Protection Service per line.

  • Terms of Use

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    The PDFTerms of Use on Mobile Device Protection Service for a model you already own [PDF format:663KB] (in Japanese only) are applied.

  • Notes

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    If you subscribe to Mobile Device Protection Service when making a new line subscription with your own phone, the service will be discontinued once you cancel the line.

  • Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Ceramic Shield, Dynamic Island, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, ProMotion, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare+, Apple TV+, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2025 Apple Inc. All rights reserved.
  • IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
  • Android is a trademark of Google LLC.
  • Galaxy is either a trademark or registered trademark of Samsung Electronics Co.,Ltd.
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