iPad Repair

iPad repair is available at the iPhone/iPad Repair Corner in Tokyo (Marunouchi) and Aichi (Nagoya).

  1. About iPhone/iPad Repair Corner
    1. Repair Fee Support is available (for Mobile Device Protection Service or Smart Anshin Hoshou subscribers). *1
    2. Repairs will be completed in as little as 60 minutes. *2
    3. Your valuable iPad will be repaired and returned to you. *3

<Repair Fee Support (iPad)>

(incl. tax)

Mobile Device Protection Service monthly course Smart Anshin Hoshou monthly course Main unit replacement/repair Battery service
¥550/¥660 ¥550 Up to ¥8,250 Up to ¥6,600
¥825/¥1,100 ¥825/¥880/¥990/¥1,100 Up to ¥12,100 Up to ¥8,250

Please make a shop appointment *4 via the docomo Shop page below before your visit.

  1. We also accept repairs for customers who have not subscribed to the Mobile Device Protection Service or Smart Anshin Hoshou.
    Click here for repair fees for customers who have not subscribed to the Mobile Device Protection Service or Smart Anshin Hoshou.
  2. Repair time may vary depending on the model and condition of your device. If the parts are not in stock, we will either send it in for repair or order it for repair.
  3. Depending on the condition of your model, we may need to replace the main unit.
  4. Even if you make an appointment, we may either send it in for repair or order it for repair depending on parts availability.
    Please try updating your iOS software before visiting us as this may resolve the issue.
    How to Update iOS Software (in Japanese only)

iPad Repair at Shop Service

The following shops provide the iPad repair at shop service.

Please Check Before Visiting a Shop

Please make sure to watch the video and set up your device before visiting us for repair. Otherwise, we may not be able to accept your repair request.

  1. Back up your data (a backup cannot be performed at a shop).
    All data in your device will be deleted in the repair process.
    How to Transfer or Backup Data (in Japanese only)
  2. Turn off Find My iPhone or Find My iPad.
    Your Apple Account and password are required to turn this setting off.
    New windowHow to turn off Find My iPhone/Find My iPad
  3. Turn off Stolen Device Protection.
    If you are using an iPhone with iOS 17.3 or later and have Stolen Device Protection turned on, please turn it off at home before visiting our shop.
    Repair procedures may take a considerable amount of time if performed at our shop.
    New windowHow to turn Stolen Device Protection off
  4. Make sure you know your Apple Account and password when you visit a shop.
    If you have forgotten them, please contact Apple Support in advance.
    New windowApple Support
  5. For customers who would like multiple devices repaired
    If you plan to visit a shop for multiple device repairs, make as many appointments as the number of devices you will be bringing.

Updating iOS may resolve the problem. Please give it a try before visiting a shop.

How to Update the iOS Software (in Japanese only)

What to Bring When You Visit a Shop

  1. Product you want repaired (if there is a problem with an accessory, please also bring that accessory.)

Repair Details

[iPad Repair] *5

In-store repair: You can receive your device on the same day in as little as 60 minutes.
Send-in repair: 4 to 7 days *6 *7

Please consult us for repair in the following cases.

Cracked display, damaged back glass, degraded battery, unable to turn on, etc.Cracked display, damaged back glass, degraded battery, unable to turn on, etc.
  1. We may not be able to accept repairs for models that are no longer supported by Apple. Please check the status of New windowApple's repair support.
  2. Repaired parts or products are new or like new in both performance and reliability.
  3. Depending on the warranty period, condition, and availability of the device, the repair may need to be done as a send in repair.
    In such cases, the device will be repaired and returned within 4 to 7 days. The period may change depending on the situation.

Repair Charge

Repair fees vary depending on the length of use and the warranty service applicable to your iPad.

Repair Charge
Years of use Less than one year since purchase More than one year since purchase
Warranty service Regardless of subscription status Subscribed to Mobile Device Protection Service/Smart Anshin Hoshou Not subscribed to Mobile Device Protection Service/Smart Anshin Hoshou Subscribed to AppleCare+
Damage details Damage due to normal use Free with Apple warranty Up to ¥12,100 (varies depending on subscribed course) Fee chart Fee chart AppleCare+
Damage caused by customer error, accident, etc. Charged
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When covered by Repair Fee Support with a subscription to Mobile Device Protection or Smart Anshin Hoshou

Repair charge table (when not covered by the one-year manufacturer warranty provided by Apple Inc.)

(incl. tax)

Mobile Device Protection monthly charge Smart Anshin Hoshou monthly charge Main unit replacement/repair Battery service
¥825/¥1,100 ¥825/¥880/¥990/¥1,100 Up to ¥8,250 Up to ¥6,600
¥825 ¥825/¥990 Up to ¥12,100 Up to ¥8,250
  • Repair Fee Support is applicable to models requiring repair up to the end of their repair coverage period.
  • We may not be able to repair models that are no longer supported by Apple.
    For details, refer to New windowthe repair support information page on the Apple website.
  • Depending on the diagnosis result, battery service may not be covered by Repair Fee Support.

When not covered by the manufacturer's one-year warranty provided by Apple Inc.

A repair charge will be incurred according to model you have.

Repair Charge Table (When Not Covered by the Manufacturer's One-Year Warranty Provided by Apple Inc.)

(incl. tax)

Repair charge table(when not covered by the manufacturer's one-year warranty provided by Apple Inc.)
Model name Main unit replacement/repair Battery service
13-inch iPad Pro (M4) ¥181,800 ¥34,400
11-inch iPad Pro (M4) ¥155,800 ¥30,800
12.9-inch iPad Pro (6th generation) ¥136,800 ¥30,800
12.9-inch iPad Pro (5th generation) ¥136,800 ¥20,801
12.9-inch iPad Pro (4th generation) ¥112,800 ¥20,801
12.9-inch iPad Pro (3rd generation) ¥112,800 ¥20,801
11-inch iPad Pro (4th generation) ¥102,900 ¥25,800
11-inch iPad Pro (3rd generation) ¥102,900 ¥20,801
11-inch iPad Pro (2nd generation) ¥86,801 ¥20,801
11-inch iPad Pro ¥86,801 ¥20,801
iPad (10th generation) ¥62,800 ¥20,801
iPad (9th generation) ¥41,800 ¥15,000
iPad (8th generation) ¥41,800 ¥15,000
iPad (7th generation) ¥41,800 ¥15,000
13-inch iPad Air (M2) ¥112,800 ¥25,800
11-inch iPad Air (M2) ¥86,801 ¥20,801
iPad Air (5th generation) ¥80,800 ¥20,801
iPad Air (4th generation) ¥70,800 ¥20,801
iPad Air (3rd generation) ¥64,801 ¥20,801
iPad mini (A17 Pro) ¥66,800 ¥20,801
iPad mini (6th generation) ¥66,800 ¥20,801
iPad mini (5th generation) ¥48,800 ¥20,801
  • Repair charges are subject to change without notice.
  • For models or repair work not listed in the table, please inquire at a shop repair counter.

Repair Flow

The basic flow for repair is as follows.

  1. Visit our shop
  2. Confirm backup status and condition (consultation and diagnosis)
  3. Provide estimate and improvement suggestions
  4. Repair your valuable smartphone
  5. Return the repaired device

Notes

  • Repairs are applicable to iPad purchased at official DOCOMO outlets.
  • Repair charges are subject to change without notice.
  • Please remove the protective film over the screen, case, and any other accessories before submitting your device for repair. Note that we cannot reimburse you for (replace, buy back, etc.) the removed protective film or other accessories.
  • The repair service is carried out in accordance with the standards of Apple Inc. The product you would like to have repaired may be returned to you without being repaired depending on the result of the diagnosis.
  • Repair may not be possible if the product you want repaired has undergone irregular repair work that is not authorized by Apple Inc. or is a modified product.
  • Cancellation after making an application for repair is not possible.
  • You are responsible for any communications charges incurred during repair and basic charges and other charges incurred during the period that you left your phone with DOCOMO.
  • When you visit a shop after making an appointment, you will be attended to as soon as there are counter staff available. Please note that you may have to wait a short while.
  • We do not repair devices that are covered by repair service programs provided by Apple Inc. Please contact Apple Support or an Apple Authorized Service Provider to have your device repaired.

  • Consumption tax will be applied at the rate in effect at the time your repair fee is charged.
  • Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Ceramic Shield, Dynamic Island, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, ProMotion, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare+, Apple TV+, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2024 Apple Inc. All rights reserved.
  • IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
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