April 19, 2018
DOCOMO Shops to Expand Smartphone Diagnostic Services
—Result of collaboration with Pervacio Inc. via NTT DOCOMO Ventures—
TOKYO, JAPAN, April 19, 2018 --- NTT DOCOMO, INC. and its wholly owned subsidiary NTT DOCOMO Ventures, Inc. announced today that DOCOMO Shops nationwide will begin offering enhanced smartphone diagnostic services based on a newly upgraded in-shop device assist tool (DAT). In addition to currently available general checkups, the enhanced tool will enable diagnostics focused solely on specific problems to save time for customers.
Symptom-specific diagnostics will be offered as a "smart-health checkup" service from today at all DOCOMO Shops and selected event venues.
The enhanced diagnostic tool was developed by Pervacio Inc.,* a company in which DOCOMO took an equity stake through NTT DOCOMO Ventures on December 22, 2017.
Other planned service enhancements include increased support for data migration, smoother delivery from distribution centers, enhanced customer service through AI support and location-free after-sales service. DOCOMO will continue collaborating with Pervacio to provide customers with ever-greater satisfaction and peace of mind under the company's "Declaration beyond" medium-term strategy to 2020.
- Japan license granted to NTT DOCOMO via Asurion Japan