DOCOMO Ranked Top for Fourth Straight Year in Business-Customer Satisfaction for Mobile Phone and PHS Services


TOKYO, JAPAN, August 30, 2012 --- NTT DOCOMO, INC., Japan’s leading mobile operator and provider of integrated services centered on mobility, announced today that business customers in Japan report they are more satisfied with mobile phone or PHS services from DOCOMO than any other provider — the fourth consecutive year DOCOMO has achieved this top ranking — according to the J.D. Power Asia Pacific 2009-2012 Japan Business Mobile Phone Service Studies SM.

The study examined four factors to determine overall satisfaction: handset and service, troubleshooting, sales representatives, and cost.

“DOCOMO is delighted to be ranked highest in business customer satisfaction for a fourth straight year,” said Tsutomu Shindou, Executive Vice President and Managing Director of the Corporate Marketing Division. “We deeply appreciate that business customers acknowledge the high level of our service. Mindful of the expectations implied in this study, we will continue to constantly improve our network quality and introduce high-quality services based on mobility.”

DOCOMO has carried out a variety of initiatives since the previous study to further upgrade services, including enhancing its smartphone and tablet service menu with new cloud-based solutions and introducing new security services, and also improving network quality and coverage areas for its FOMA™ 3G and Xi™ (read “Crossy”) LTE services.

NTT DOCOMO is a world-leading integrated-services company centered on mobility. The company serves over 60 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world’s first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit for more information.

FOMA and Xi are trademarks of NTT DOCOMO, INC.
NTT DOCOMO’s FOMA and Xi services are only available to subscribers in Japan.

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