Purpose of use of personal information that were acquired before December 11, 2019

DOCOMO collects and manages the personal information listed in section (2) below when providing telecommunications services (including various services provided by using the functions of communications devices, sale on installments, individual credit purchase brokerage, Internet connection services pertaining to docomo Hikari provided by partner companies, etc.; the same applies hereinafter), only as required to achieve the following purposes. Only lawful and fair means are used to collect personal information.

Purpose of use of personal information	Personal information used
①To provide and maintain telecommunications service, calculate and bill usage charges and usage points (including billing for installment payments and collection on behalf of third parties), and conduct other related operations (including the implementation of subscription content based on the terms of the agreement, etc., regarding the telecommunications service).	Personal information listed in ①, ② and ⑤ to ⑩ of section (2) below. For billing of usage charges, this includes personal information listed in ③ of section (2) below.
②To verify the user's identity and family relationship at the time of application or using the services, etc.	Personal information listed in ① to ⑥, ⑨ and ⑩ of section (2) below.
③To provide the user with information on products, services (including services other than telecommunications services), promotional campaigns, events, etc. (including information related to the services, etc. of business partners), display and distribute advertisements, ship ordered products, etc., conduct various surveys and ship rewards, etc., implement promotional campaigns and other sales promotion programs, select winners and ship free gifts for promotional campaigns and events etc., and provide other notices.	Personal information listed in ①, ②, ⑤, ⑥, ⑦, ⑨ and ⑩ of section (2) below.
④To provide customer service in response to inquiries, requests, and opinions received from users.	Personal information listed in ① to ⑩ of section (2) below.
⑤To conduct surveys and analysis of sales and usage, surveys and analysis of business policies and measure their effectiveness, planning, development, surveys and analysis of new products and services (including services other than telecommunications services), surveys and analysis to improve service quality and customer services, and various other surveys and analysis.	Personal information listed in ①, ② and ⑤ to ⑩ of section (2) below.
⑥To investigate and respond to failures, malfunctions or accidents with products, services (including services other than telecommunications services), networks, etc.	Personal information listed in ① to ③ and ⑤ to ⑩ of section (2) below.
⑦To prevent unauthorized or fraudulent subscriptions, unauthorized or fraudulent usage, and non-payment of charges; as well as to investigate and respond to the occurrence of such problems.	Personal information listed in ① to ⑥, ⑨ and ⑩ of section (2) below.
⑧To manage a subscriber's mobile phone number and freeze its registered credit related services when that subscriber's mobile phone number is registered for credit-related services (defined in section 1 (1) of "Handling of Personal Information for Credit Card Services") for a user other than the subscriber and when the telecommunications service subscription for that mobile phone number is changed.	Personal information listed in ①, ⑤, ⑨ and ⑩ of section (2) below.
⑨To provide content providers that support the age verification function (hereinafter referred to as "content providers") with the age information of users when the users use their services.	Personal information listed in ① of section (2) below.

Please note that personal information may still be used within the above mentioned purposes, even if the subscription for telecommunications service between DOCOMO and the user has been terminated.
DOCOMO also may handle the personal information obtained when, for example, providing telecommunications services within the scope of the purpose of use of personal information published for other business areas.

DOCOMO uses the following personal information (including personal information obtained from a third party and obtained in other business areas) for the purpose listed in section (1) above.

1. Name, address, date of birth, and other information

   • Name, address, date of birth, telephone number, e-mail address, etc.
   • Mailing address, name, telephone number, etc. for bills and receipts
   • Name and date of birth of the user provided by the subscriber
   • docomo Hikari subscription ID of the docomo Hikari subscriber, address where the docomo Hikari related equipment is installed, ISP name, etc.
2. Details of usage charges etc.

   • Amounts billed, payment status, method of payment, and other details of usage charges
3. Details of account used for payment

   • Financial institution account number, account name, credit card number, etc.
4. Information on official identification documents etc.

   • Information on driver's licenses, passports, and other documents to verify a person's identity
5. Information related to a service for which a user applies

   • Information related to telecommunications service such as FOMA service, Xi service, and docomo Hikari service
   • Information related to optional services such as Voice Mail Service and Call Forwarding Service
   • Information related to members-only services such as d POINT CLUB and docomo My Shop
   • Information related to various services provided by using the functions of telecommunications devices
   • Information related to various other services and products handled by DOCOMO, such as d CARD

   • The above information includes information on the usage and purchase of various services and products.
6. Information related to the telecommunications device used

   • Model name, serial number, and other information related to the telecommunications device (Includes identifiers such as cookie ID, advertising ID (AdID), and Advertising Identifier (IDFA), but they are not the only information.)
7. Call History details

   • The time when a call starts/ends, length of the call, phone number called, and other Call History details
8. Location information

   • Information related to location information
9. Other information: record of applications received; content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of telecommunications service
10. Other information obtained from a third party

Personal information used to carry out business entrusted to DOCOMO from other carriers will be used as necessary to complete the relevant business.

If DOCOMO recognizes that any of the following cases apply, personal information may be used for purposes other than the original purpose of data collection, while giving the utmost consideration to the rights and interests of the user.

1. If laws or regulations apply;
2. If it is necessary for the protection of a person's life, body, or assets, and receiving consent from the user is difficult;
3. If it is especially necessary for the improvement of public health or promotion of the sound growth of children, and receiving consent from the user is difficult; or
4. If cooperation is required to conduct duties stipulated in laws and regulations of government institutions/local authorities or parties entrusted by them, and there is concern that receiving consent from the user may interfere with the conduct of those duties.

DOCOMO collects and manages the personal information listed in section (2) below when providing comprehensive credit purchase brokerage and other services providing credit in exchange for products and services, services related to cash loans, and other related services, including provided services called iD (hereinafter collectively referred to as "Credit Related Services"), only as required to achieve the following purposes. Only lawful and fair means are used to collect personal information.

Table of the purposes for collecting personal information

Purpose of use of personal information	Personal information used
①To evaluate credit, manage credit information, and conduct other activities for the provision of Credit Related Services.	Personal information listed in ① to ⑪ of section (2) below.
②To verify the user's identity and family relationship at the time of application as well as whenever Credit Related Services are provided.	Personal information listed in ①, ②, ④, ⑤ and ⑦ to ⑪ of section (2) below.
③To provide Credit Related Services, provide the user with information on products and services including services other than Credit Related Services and information on services provided by business partners and participating stores with which the d CARD service can be used, display and distribute advertisements, conduct various surveys and ship rewards, etc., implement promotional campaigns and other sales promotion programs, select winners and ship free gifts for promotional campaigns and events, etc., and provide other notices.	Personal information listed in ①, ②, ④ and ⑦ to ⑪ of section (2) below.
④To conduct surveys and analysis of sales and usage, surveys and analysis of business policies and measure their effectiveness, planning, development, surveys, and analysis of new products and services (including services other than Credit Related Services), surveys and analysis to improve service quality and customer services, and various other surveys and analysis.	Personal information listed in ①, ②, ④ and ⑦ to ⑪ of section (2) below.
⑤To provide customer service in response to inquiries, requests, and opinions received from users.	Personal information listed in ①, ②, ④, ⑤ and ⑦ to ⑪ of section (2) below.
⑥To prevent unauthorized or fraudulent subscriptions, unauthorized or fraudulent usage, and non-payment of charges; as well as to investigate and respond to the occurrence of such problems.	Personal information listed in ① to ⑨ and ⑪ of section (2) below.
⑦To process credit obligations and other rights or collateral related to subscribers acquired through the provision of Credit Related Services.	Personal information listed in ① to ⑨ and ⑪ of section (2) below.
⑧To investigate and respond to system outages and other malfunctions.	Personal information listed in ① to ④, ⑥ to ⑨ and ⑪ of section (2) below.

Please note that personal information may still be used within the above mentioned purposes, even if the subscription for Credit Related Services between DOCOMO and the user has been terminated.
DOCOMO also may handle the personal information obtained when, for example, providing Credit Related Services within the scope of the purpose of use of personal information published for other business areas.

DOCOMO uses the following personal information (including personal information obtained from a third party and obtained in other business areas) for the purpose listed in section (1) above.

1. Name, address, date of birth, and other information
   Name, address, date of birth, age, gender, telephone number, e-mail address, occupation, place of work, purpose of transaction, family composition, housing status, financial institution account number, account name, etc.
2. Details of application and usage status etc.

   • Regarding the application status for Credit Related Services: date of application, date of subscription, record of accepted applications, etc.
   • Regarding usage status (date of usage, store where the service is used, amount used, number of payments, etc.) and contract details for Credit Related Services
3. Credit information
   Credit information regarding the user's ability to pay: annual income of the user or the household (declared by the user), assets, liabilities, income, expenses, past loan repayment status (including payment status in terms of usage charges for telecommunications services), payment and loan repayment status in terms of Credit Related Services, etc.
4. Accompanying details acquired through the provision of services, etc.
   Content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of Credit Related Services such as information acquired via iD i-appli.
5. Information on official identification documents and other information that verifies the user's identity
   Information on driver's licenses, passports, and other legal identification documents, as well as information related to procedures such as those to verify a person's identity
6. Public information
   Open information in government gazettes, telephone directories, etc.
7. Details of usage charges etc. for telecommunications service
   Amounts billed, method of payment, and other details of usage charges for telecommunications service
8. Information on details of telecommunications service
   Information related to telecommunications service, information related to optional services, information related to members-only services, and information related to various services provided by using the functions of telecommunications devices

   • The above information includes information on the usage and purchase of various services and products.
9. Information related to the telecommunications device etc. used
   Model name, serial number, and other information related to the telecommunications device (Includes identifiers such as cookie ID, advertising ID (AdID), and Advertising Identifier (IDFA), but they are not the only information.)
10. Details of evaluation
    Information as a result of DOCOMO's analysis, based on the user's usage status of Credit Related Services and other information acquired by DOCOMO through the provision of service (including the payment status of the usage and other fees for telecommunications services)
11. Other information obtained from a third party

Personal information used to carry out business entrusted to DOCOMO from other carriers will be used as necessary to complete the relevant business.

If DOCOMO recognizes that any of the following cases apply, personal information may be used for purposes other than those noted above, while giving the utmost consideration to the rights and interests of the user.

1. If laws or regulations apply;
2. If it is necessary for the protection of a person's life, body, or assets, and receiving consent from the user is difficult;
3. If it is especially necessary for the improvement of public health or promotion of the sound growth of children, and receiving consent from the user is difficult; or
4. If cooperation is required to conduct duties stipulated in laws and regulations of government institutions/local authorities or parties entrusted by them, and there is concern that receiving consent from the user may interfere with the conduct of those duties.

DOCOMO collects and manages the following personal information when, for example, providing money transfer services, insurance-related services (a collective term for insurance services wherein DOCOMO or a user is the policyholder), and warranty-related services (a collective term for warranty-related operations, etc. based on the indemnity agreement entered between DOCOMO and the user, and for services to provide information on the user's management of household accounts related to warranty-related operations) only as required to achieve the usage purposes defined in (2). Only lawful and fair means are used to collect personal information.
<Personal information handled for money transfer services>
docomo kouza

1. Mobile phone number information, remittance amount, tax payment amount, financial institution account name and account number, docomo kouza related information (occupation, purpose of transaction, balance, deposit/withdrawal status, etc.), etc.
2. Other information: record of applications received; content of opinions, requests, and inquiries; and other accompanying details acquired through the provision of money transfer services

docomo Money Transfer

1. Remittance information (name, date of birth, address, mobile phone number information, nationality, occupation, documents for verifying identity and their validity periods, remittance amount, remittance reason, remittance source, remittance destination country, remittance method, remittance currency, etc.)
2. Receipt information (receiving financial institution, payee information, etc.)
3. Other information: record of applications received; content of opinions, requests, and inquiries; and other accompanying details acquired through the provision of money transfer services
4. Individual Number (social security and tax number)

<Personal information handled for insurance-related services>
Insurance services wherein DOCOMO is the policyholder
Refers to One Time Insurance and other insurances wherein DOCOMO is the policyholder, and their Premium Equivalent Amount are billed together with DOCOMO's telecommunications services usage charges (hereinafter referred to as "Telecommunications Services Usage Charges").

1. Name, address, date of birth, and other information

   • Name, address, date of birth, telephone number, e-mail address, etc.
   • Mailing address, name, telephone number, etc. for bills and receipts of the Telecommunications Services Usage Charges
2. Usage charges for insurance services (hereinafter referred to as "Premium Equivalent Amount" wherein DOCOMO is the policyholder)

   • Amounts billed, payment status, method of payment, and other details of usage charges, etc.
3. Account and other information for paying the Premium Equivalent Amount

   • Financial institution account number, account name, credit card number, etc.
4. Information regarding applications for the insurance services wherein DOCOMO is the policyholder

   • Type of insurance applied for, period insured, insurance plan, name of insured party, gender of insured party, relationship between the policyholder and the insured party, information related to travel, information related to state of health, information related to vehicle and driver's license, etc.
5. Information acquired by DOCOMO through the provision of insurance services wherein DOCOMO is the policyholder

   • Other information: record of applications received; applicant's family member details, content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of insurance-related services

Insurances wherein the user is the policyholder
Refers to insurances solicited by a docomo Shop or DOCOMO as the insurance agent with the user being the policyholder

1. Name, address, date of birth, and other information

   • Name, address, date of birth, telephone number, e-mail address, etc.
2. Account and other information for paying the premium of the insurances wherein the user is the policyholder

   • Financial institution account number, account name, credit card number, etc.
3. Information regarding applications for the insurance services wherein the user is the policyholder

   • Type of insurance applied for, period insured, insurance plan, name of insured party, gender of insured party, relationship between the policyholder and the insured party, information related to state of health and clinical history, etc., information related to travel, etc.
4. Information acquired by DOCOMO through the provision of insurance wherein the user is the policyholder

   • Other information: record of applications regarding the insurance; annual income, applicant's family member details, content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of insurance-related services

<Collecting the policyholder's information>
DOCOMO collects the information that the user provided to the insurance company relating to the insurance application submitted to DOCOMO or a docomo Shop operating entity (herein after referred to as "docomo Shop Operating Company").
<Personal information handled for warranty-related services>

1. Name, address, date of birth, and other information
   Name, address, date of birth, age, gender, telephone number, mobile phone number, e-mail address, occupation, place of work (details of the company for which the user works), purpose of transaction, family composition, attribution of family members, housing status, financial institution account number, account name, etc.
2. Details of application and usage status etc.

   • Regarding the application status for warranty-related services: date of application, date of subscription, record of accepted applications, etc.
   • Information on the usage status and contents of an agreement related to the amount borrowed by the user for warranty such as agreement type, names of products, agreement amount, date of borrowing, borrowed amount, interest rate, number of repayments, monthly or periodic payment amount, repayment method, automatic transfer service account, and other bank savings account
3. Credit information
   Credit information regarding the user's ability to pay: annual income declared by the user (including household income), assets, liabilities, income, expenses, past loan repayment status (including payment status in terms of usage charges for telecommunications services and finance-related services set forth in ⑪, and payment and loan repayment status in terms of Credit Related Services set forth in ⑨), payment and loan repayment status in terms of warranty-related services, etc. (including repayment status of the amount borrowed by the user)
4. Accompanying details acquired through the provision of services, etc.

   • Content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of warranty-related services.
   • Other information: record of applications received; content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of telecommunications service, Credit -Related Services set forth in ⑨ or finance-related services set forth in ⑪
5. Information on official identification documents and other information that verifies the user's identity
   Information on driver's licenses, passports, and other legal identification documents, as well as information related to procedures such as those to verify a person's identity
6. Public information
   Open information in government gazettes, telephone directories, etc.
7. Details of usage charges etc. for telecommunications service
   Amounts billed, method of payment, and other details of usage charges for telecommunications service
8. Information on details of telecommunications service
   Information related to telecommunications services, information related to optional services, information related to d POINT CLUB and other members-only services, and information related to various services provided by using the functions of telecommunications devices (including information on the usage and purchase status of various services and products)
9. Information on usage charges of comprehensive credit purchase brokerage and other services providing credit in exchange for products and services, services related to cash loans, and other related services (hereinafter collectively referred to as "Credit Related Services")
   Amounts billed, method of payment, and other details of usage charges for Credit Related Services
10. Information on Contents of Credit Related Services
    Details of subscription for Credit Related Services, and information on usage status of various services
11. Information on usage fees, etc. of money transfer services and insurance-related services
    Amounts billed, method of payment, and other details of usage charges for money transfer services and insurance-related services
12. Information on details of money transfer services and insurance-related services
    Details of subscriptions for money transfer services and insurance-related services, and usage status of various services (including information provided to DOCOMO in any of these services but excluding the Individual Number (social security and tax number))
13. Information related to the telecommunications device etc. used

    • Model name, serial number, and other information related to the telecommunications device
    • Information such as the name, version, and behavior log of applications installed on communication devices
14. Details of evaluation
    Information as a result of DOCOMO's analysis, based on the user's usage status of warranty-related services and other information acquired by DOCOMO through the provision of services (including the payment status of usage charges for telecommunications services, money transfer services and insurance-related services, and payment/repayment status related to Credit Related Services)
15. Information related to credit examination by allied financial institutions (including information related to credit examination by Shinsei Financial Co., Ltd. if the user has entered into an indemnity reinsurance agreement with Shinsei Financial Co., Ltd.)
16. Location Information
    Location information acquired by an application installed on a communication device used; information on the area where a communication device is located (location information of relevant base stations); location information acquired by applications and/or various sensors provided by third parties other than DOCOMO and provided to DOCOMO; information related to location information such as Wi-Fi location information of a communication device (information on access points)
17. Information Related to Management of Household Accounts
    The following information related to the user using the services provided by Money Forward, Inc. for the acquisition of information on a user's financial institution account (hereinafter referred to as "Account Information Linking Services"): details of a subscription for and usage status of the Account Information Linking Services; and information on the account number, balance, transaction history, etc. of a user's financial institution account registered on the Account Information Linking Services
18. Information on Internet Usage
    The following information collected by DOCOMO or collected by a third party using cookies and provided to DOCOMO thereby: visited websites, search keywords, information related to viewing advertisements, cookie information, IP address, unique identification numbers of communication devices, etc.
19. Images and voice recordings acquired from Shinsei Bank, Limited (including videos and images recorded with cameras and other equipment located at Shinsei Bank, Limited, and audio conversations with users, etc. recorded by Shinsei Bank, Limited)
20. Other information obtained from a third party

DOCOMO uses personal information listed in section (1) above for the following purposes. Please note that personal information listed in section (1) above may still be used within the below mentioned purposes, even if the subscription for money transfer services and insurance-related services between DOCOMO and the user has been terminated.

1. Personal information handled in money transfer services is used for business related to docomo kouza, docomo Money Transfer, etc.
   Personal information handled in insurance-related services is used for business related to DOCOMO's insurance, etc.
2. To respond to opinions, requests, inquiries, etc. related to the relevant businesses (which refer to businesses related to the docomo kouza, docomo Money Transfer, etc. in money transfer services and refer to businesses related to insurance-related services in insurance-related services; the same applies hereinafter.).
3. To carry out campaigns and other sales promotions etc. related to the relevant businesses.
4. To conduct surveys and analysis of sales and usage related to the applicable businesses, surveys and analysis of business policies and measure their effectiveness, planning, development, surveys, and analysis of new products and services, surveys and analysis to improve service quality and customer services, and various other surveys and analysis.
5. To survey and respond to failures, malfunctions, and accidents in networks etc. related to the relevant businesses.
6. To prevent fraudulent usage and non-payment of charges related to the relevant businesses and to survey and respond to those when they occur.

<Handling the sensitive information>
Ordinance for Enforcement of the Insurance Business Act and Guidelines for Personal Information Protection in the Financial Field stipulate that the sensitive information including the user's state of health and clinical history handled in the insurance-related services should only be used with the user's consent within the limited scope to ensure the appropriate business operations and for other purposes deemed necessary. DOCOMO shall not collect or use the sensitive information, nor provide them to a third party for purposes other than these purposes.
<Purpose for collecting Individual Number (social security and tax number) >
DOCOMO collects and uses your Individual Number to, for example, create the documents to be submitted in accordance with Act on Submission of Statement of Overseas Wire Transfers for Purpose of Securing Proper Domestic Taxation when providing docomo Money Transfer. Your Individual Number (social security and tax number) will not be used for purposes other than this purpose.
<Purpose of use of personal information for warranty-related services>
DOCOMO uses personal information related to warranty-related services for the following purposes.
Please note that personal information may still be used within the below mentioned purposes, even if the indemnity agreement and/or the subscription for other warranty-related services between DOCOMO and the user has been terminated.
(Even if the indemnity agreement fails to be concluded, the fact that an application related to the agreement was made will be used for the following purposes and pursuant to Section 2. for a certain period regardless of the reason for such failure. However, that fact shall not be used for any other purposes.)
DOCOMO may also handle the personal information obtained when, for example, providing warranty-related services within the scope of the purpose of use of personal information published for other business areas.

1. To evaluate credit, manage credit information, and conduct other activities for the provision of warranty-related services.
2. To verify the user's identity and family relationship at the time of application as well as whenever warranty-related services are provided.
3. To provide warranty-related services; various announcements (including announcements of services, etc. of allied financial institutions and other business alliance partners of DOCOMO) of products and services (including those other than warranty-related services); to display and/or distribute advertisements; to conduct various questionnaire surveys and ship rewards, etc.; to carry out campaigns and any other sales promotion programs; to select winners, ship prizes and announce news in the course of campaigns, events, etc.
4. To conduct surveys and analysis of usage, surveys and analysis of business policies and measure their effectiveness, planning, development, surveys, and analysis of new products and services (including services other than warranty-related services), surveys and analysis to improve service quality and customer services, and various other surveys and analysis.
5. To provide customer service in response to inquiries, requests, and opinions received from users.
6. To prevent unauthorized or fraudulent subscriptions, unauthorized or fraudulent usage, and non-payment of charges; as well as to investigate and respond to the occurrence of such problems.
7. To process credit obligations and other rights or collateral related to subscribers acquired through the provision of warranty-related services.
8. To investigate and respond to system outages and other malfunctions.

If DOCOMO recognizes that any of the following cases apply (any of ① and ② below in the case of Individual Number [social security and tax number]), personal information may be used for purposes other than the original purpose of data collection, while giving the utmost consideration to the rights and interests of the user.

1. If laws or regulations apply;
2. If it is necessary for the protection of a person's life, body, or assets, and receiving consent from the user is difficult;
3. If it is especially necessary for the improvement of public health or promotion of the sound growth of children, and receiving consent from the user is difficult; or
4. If cooperation is required to conduct duties stipulated in laws and regulations of government institutions/local authorities or parties entrusted by them, and there is concern that receiving consent from the user may interfere with the conduct of those duties.

DOCOMO shall receive the user's consent prior to handling their personal information beyond what is necessary to achieve the usage purpose excluding the case stipulated in any of the Provisions in the Paragraph 3, Article 16 of the Act on the Protection of Personal Information.

DOCOMO may check the status of payments for remittance amounts, handling fees, and Premium Equivalent Amount for docomo kouza, docomo Money Transfer, DOCOMO's insurance, etc., and use the information to determine the provision of telecommunications services.