Response to Series of Network Malfunctions
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Forward-Looking Statements
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Table of Contents
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1.sp-mode Malfunctions: Overview(Aug. 16, Dec. 20, 2011 & Jan. 1, 2012)
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2.Packet Switch Malfunction: Overview (Jan. 25, 2012)
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3.Advancement of Network Infrastructure (1) Basic Approach
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3.(2) Task Force for Improvement of Network Infrastructure: Current Study Items
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4.(1) sp-mode Malfunction Countermeasures: Implementation Schedule
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4.(2)-1 Countermeasures Implemented Under STEP I
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4.(2)-2 STEP I Countermeasures: Points of Implementation
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4.(3) Countermeasures Implemented Under STEP II
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4.(4) Countermeasures Implemented Under STEP III
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5.Packet Switch Failure: Countermeasures and Challenges
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6.Prompt Information Disclosure to Customers
Results for the nine months of the fiscal year ending March 31, 2012
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Forward-Looking Statements
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FY2011/1-3Q (Cumulative)Financial Results Highlights
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FY2011/1Q-3Q (cumulative)Financial Results
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FY2011/1-3Q (cumulative) Financial Results Highlights
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Changes in Operating Income (FY2010-2011)
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FY2011/1-3Q (cumulative) Financial Results Analysis
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Cellular Services Revenues (Voice+Packet)
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Cellular (Xi+FOMA+mova) ARPU
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Growth of Packet ARPU/Revenues
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50%-OFF Monthly Charge Discount Plans/"Value Plan"
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Total Handset Sales
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Churn Rate
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Net Additions
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Subscriber Migration to FOMA/Xi
Principal Actions and Results
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Improved Customer Satisfaction (External Evaluations)
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Smartphones (Product Lineup)
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Smartphones (No. of Units Sold)
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Billing Plans ("Ouen Student Discount")
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New Services for Smartphones(1) ("dmenu", "dmarket")
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New Services for Smartphones(2)
("i-concier", "Data Security Service")
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New Services for Smartphones(3) (Voice Agent Service)
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New Services for Smartphones(4) ("Memory Collection")
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Remote Test Environment for CPs
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Growth of "Xi" (crossy) Subscriptions
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"Xi Talk 24"
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Billing Plans
("Xi Start Campaign-2")
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Data Communications
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Billing Plan ("Xi (crossy) 2-wari" Discount Campaign)
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"Xi" (crossy) Area Expansion Plans
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Actions for Transformation into an Integrated Service Company(NOTTV-(1))
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Actions for Transformation into an Integrated Service Company(NOTTV-(2))
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Actions for Transformation into an Integrated Service Company
(Enrichment of Data Plans)
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Actions for Transformation into an Integrated Service Company
(Education, Medical/Healthcare)
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New Disaster Preparedness Measures: Progress
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Roll-Out of Large-Zone Base Stations (1)
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Roll-Out of Large-Zone Base Stations (2)
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Securing Communication in Key Areas
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Disaster Voice Message Service
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Restoration Area Maps: Functional Enhancement
Appendices
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Cellular (Xi + FOMA + mova) MOU
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Operating Revenues
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Operating Expenses
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Capital Expenditures
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Operational Results and Forecasts
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FY2011/3Q (3 months) Financial Results
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Definition and Calculation Methods of MOU and ARPU
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Reconciliation of the Disclosed Non-GAAP Financial Measures to the Most Directly Comparable GAAP Financial Measures